Italian Speaking Customer Service Logistics
13 ore fa
Italian Speaking Customer Service Logistics & Courier Company - Work in Greece3 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Mercier Consultancy MD provided pay rangeThis range is provided by Mercier Consultancy MD. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeMercier Consultancy MD is pleased to present an exciting opportunity for Italian Speaking Customer Service Representatives within a Logistics & Courier Company, located in beautiful Greece. This role is perfect for individuals who are passionate about logistics and providing exceptional customer service. As a representative, you will communicate with clients in Italian, assisting them with various inquiries related to shipping and courier services.Key ResponsibilitiesHandle customer inquiries regarding shipping rates, delivery times, and service options via phone, email, and chat in ItalianProvide detailed information about logistics processes and assist customers in tracking their shipmentsManage resolution of customer complaints and issues to ensure a high level of service satisfactionDocument all customer interactions accurately in the CRM system to maintain comprehensive recordsCollaborate with the logistics team to ensure timely and effective service deliveryStay informed about the latest shipping regulations and market trends to assist customers accuratelyPromote additional services and solutions to enhance customer experiencesRequirementsFluency in Italian (both written and spoken) is essential; knowledge of English or Greek is a plusExperience in customer service, preferably in the logistics or courier sectorExcellent communication skills with a strong focus on customer satisfactionAdept problem‑solving abilities and the capacity to handle multiple inquiries effectivelyStrong organizational skills and attention to detailFamiliarity with customer relationship management (CRM) software is an advantageWillingness to work flexible hours, including evenings and weekends as requiredBenefitsCompetitive Monthly Salary2 Extra Salaries Per YearFully Paid Relocation PackageFully Paid TrainingHealth InsuranceAnd Much More…Seniority levelEntry levelEmployment typeFull-timeJob functionCustomer ServiceIndustriesIT Services and IT ConsultingReferrals increase your chances of interviewing at Mercier Consultancy MD by 2x#J-18808-Ljbffr
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