Onsite Support Services Engineer
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Position: Onsite Support Services Engineer
Location: Legnago, Italy – Carrier Corp, Via Ing. Pilade Riello 5/7 (Shopfloor)
Work Model: Fully Onsite
Contract: 12 Months
Working Hours: 40 hours/week
Position Overview
We are looking for an experienced Onsite Support Services Engineer to provide hands-on IT support to end users at the Carrier site in Legnago, Italy. The ideal candidate will have 3–5 years of IT support experience , with strong expertise in Service Desk, End User Services, Field Services, and Onsite IT Support .
The role requires excellent communication skills in English and native-level Italian , along with a strong customer-service mindset and the ability to troubleshoot hardware, software, and workplace technology issues in an onsite environment.
Key Responsibilities
- Provide onsite IT support to end users across the Carrier facility.
- Troubleshoot and resolve hardware, software, network, and peripheral-related issues .
- Deliver Service Desk and End User Computing support .
- Perform desktop/laptop installation, configuration, maintenance, and troubleshooting .
- Support printers, monitors, mobile devices, peripherals, and other IT equipment.
- Handle field service requests and provide hands-on technical assistance.
- Log, update, track, and resolve incidents and service requests through the ITSM system.
- Escalate complex issues to relevant technical teams when required.
- Support user onboarding, device provisioning, and IT equipment replacement.
- Maintain accurate documentation of incidents, assets, and troubleshooting activities.
- Follow IT support processes, security policies, and service-level requirements.
- Provide professional and timely support to users in both office and shopfloor environments .
Mandatory Skills & Experience
- 3–5 years of overall IT experience .
- Minimum 3 years of relevant experience in:
- Service Desk Support
- End User Services
- Field Services
- Onsite IT Support
- Strong troubleshooting and problem-solving skills.
- Experience supporting Windows-based desktop/laptop environments.
- Good understanding of IT hardware, peripherals, and workplace technologies.
- Strong customer-facing and communication skills.
- Native Italian and strong English communication skills.
- Ability to work independently in a fully onsite environment.
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