Customer Order Management Representative
3 giorni fa
DESCRIPTION We are looking for a talented Customer Order Management Representative to join our team specializing in Supply Chain Planning for Cummins in Milano, Lombardia, Italy. In this role, you will make an impact in the following ways: Serve as the primary point of contact for the Italy-based PowerGen Projects team, managing purchase requests, purchase orders, customer orders, and coordinating transportation and logistics for gensets and parts. Plan and organize the full order-to-delivery process, ensuring correct export/customs documentation, compliance with regulations, and on-time delivery to customer sites. Manage all Customer Order Management (COM) tasks for assigned PowerGen project accounts across Europe, supporting customers throughout the entire order lifecycle. Act as a single point of contact to customers, distribution centers, manufacturing sites, and cross-functional teams, ensuring accurate documentation and continuous communication. Investigate and resolve complex customer inquiries and escalations by leveraging system knowledge, process understanding, and detailed research, while maintaining accurate records. Support the transition of work into the new COM structure and participate in transformation activities to improve service delivery to the PowerGen group. Liaise with customers and manufacturing locations on quality issues by submitting non-conformance claims and supporting customer visits, reporting, and documentation requirements. Contribute to departmental improvement by understanding COM policies and metrics, preparing internal and external reports, and participating in or leading process improvement initiatives. RESPONSIBILITIES To be successful in this role you will need the following: Experience in supply chain planning and customer-facing roles, with the ability to manage complex order processes and interact confidently with external stakeholders. Strong problem-solving and organizational skills, able to coordinate multiple tasks, resolve issues proactively, and maintain accuracy in a fast-paced environment. Excellent communication and collaboration abilities, skilled at building customer relationships, working across teams, and delivering clear, audience-focused communication. Proficient in English and MS Office tools (Excel, Word, etc.), with the technical capability to manage data, documentation, and system-based workflows effectively. QUALIFICATIONS Education/ Experience: Experience in a supply chain planning position. Experience using ERP systems. Experience in a customer-facing role would be beneficial but is not mandatory. 100% On-Site No
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Order to Cash
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Milan, Italia Vertiv A tempo pienoAt Vertiv, we’re on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected. With $ billion in sales, a strong customer base and global reach spanning nearly 70...
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Customer Support Representative
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Milan, Italia Essence Coaching Group A tempo pienoCustomer Support Representative - Romanian + English Are you a Romanian-speaking professional ready for a dynamic customer support role? We're hiring a Customer Support Representative (Romanian + English) to join our On-Site team. This is a great opportunity to use your language skills to support a major international project. What You’ll Do • Deliver...
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Senior Customer Service Representative
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Milan, Italia Momentive A tempo pienoJob Title: Senior Customer Service RepresentativeSummary: In this role, you will be the primary contact for customer support-related activities. You will provide best-in-class or excellent customer service for external customers and business partners (distribution) by leveraging excellent, in-depth business knowledge, product knowledge, and the Order-to-Cash...
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Customer Support Representative
2 giorni fa
Milan, Italia Essence Coaching Group A tempo pienoCustomer Support Representative - Romanian + English Are you a Romanian-speaking professional ready for a dynamic customer support role? We're hiring a Customer Support Representative (Romanian + English) to join our On-Site team. This is a great opportunity to use your language skills to support a major international project. What You’ll Do • Deliver...
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Customer Service Representative
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Milan, Italia apgroupholding A tempo pienoJob description Customer Service Representative - Categorie Protette L.68/99Zona di lavoro: Milano CentroContratto: Full TimeSiamo alla ricerca per la nostra società cliente di una risorsa da inserire con il ruolo di Customer Service Representative, appartenente alle categorie protette L.68/99 . La risorsa avrà il compito di gestire le richieste dei...
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Customer Service Specialist
1 settimana fa
Milan, Italia Off-White A tempo pienoTHE ROLEOff-White is looking for an experienced and solution-focused Customer Service Specialist. In this role, you will be part of the Customer Service team, managing the full order lifecycle for menswear and kidswear, from order entry to final delivery, and engaging with internal and external stakeholders to ensure smooth order management. WHAT YOU'LL...
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Customer Service Specialist
7 giorni fa
Milan, Italia Off-White A tempo pienoLocalitàProvince of Monza and Brianza, ItalyAzienda Off-White - Guarda altre offerteLocalitàProvince of Monza and Brianza, ItalyDescrizioneOff-White is looking for an experienced and solution-focused Customer Service Specialist. In this role, you will be part of the Customer Service team, managing the full order lifecycle for menswear and kidswear, from...
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Customer Service Specialist
4 settimane fa
Milan, Italia Off-White A tempo pienoTHE ROLE Off-White is looking for an experienced and solution-focused Customer Service Specialist. In this role, you will be part of the Customer Service team, managing the full order lifecycle for menswear and kidswear, from order entry to final delivery, and engaging with internal and external stakeholders to ensure smooth order management. WHAT YOU'LL DO...
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Customer Service Specialist
1 settimana fa
Milan, Italia Off-White A tempo pienoTHE ROLE Off-White is looking for an experienced and solution-focused Customer Service Specialist. In this role, you will be part of the Customer Service team, managing the full order lifecycle for menswear and kidswear, from order entry to final delivery, and engaging with internal and external stakeholders to ensure smooth order management. WHAT YOU'LL DO...
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Customer Service Specialist
4 giorni fa
Milan, Italia Off-White A tempo pienoTHE ROLE Off-White is looking for an experienced and solution-focused Customer Service Specialist. In this role, you will be part of the Customer Service team, managing the full order lifecycle for menswear and kidswear, from order entry to final delivery, and engaging with internal and external stakeholders to ensure smooth order management. WHAT YOU'LL DO...
