Customer relationship manager | facility management

6 ore fa


Rome, Italia Desmo® A tempo pieno

Customer Relationship Manager | Facility Management (International Clients)Our client is a prominent Italian leader in Integrated Facility Management and Advanced Logistics . As a strategic partner to major global industrial groups, the company is recognized for its dynamic nature, consistent year-on-year growth, and a widespread presence across the national territory. To further strengthen their organizational structure, they are currently seeking a Customer Relationship ManagerLocation: Province of Rome, Italy Company Size: 1,500+ employees Revenue: €50 M+ (growing Yo Y) Role Nature: New strategic position to support business expansionYOUR NEW ROLE Reporting directly to the Operations Director , you will coordinate and manage relationships with international clients within the Facility Management division, serving as the primary point of contact. Your mission is to bridge the gap between global clients and internal operations, ensuring service continuity, full SLA compliance , and exceptional levels of customer satisfaction. More specifically, your key responsibilities will include:Manage relationships with international accounts, utilizing English as the primary language for all professional communications (written and verbal). Act as the daily liaison between the client and the operations teams, ensuring seamless service delivery in accordance with contractual agreements.Monitor and analyze Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) . Proactively handle service requests and complaintsSupport contract renewals, service scope variations, and renegotiations.Prepare and present comprehensive performance reports to clients and Top Management . Represent the company in corporate meetings, business reviews, and audits.HARD & SOFT SKILLS Proven experience in similar roles (



  • Rome, Italia desmo® A tempo pieno

    Customer Relationship Manager | Facility Management (International Clients) Our client is a prominent Italian leader in Integrated Facility Management and Advanced Logistics. As a strategic partner to major global industrial groups, the company is recognized for its dynamic nature, consistent year-on-year growth, and a widespread presence across the national...


  • Rome, Italia desmo® A tempo pieno

    Customer Relationship Manager | Facility Management (International Clients) Our client is a prominent Italian leader in Integrated Facility Management and Advanced Logistics . As a strategic partner to major global industrial groups, the company is recognized for its dynamic nature, consistent year-on-year growth, and a widespread presence across the...


  • Rome, Italia desmo® A tempo pieno

    Customer Relationship Manager | Facility Management (International Clients)Our client is a prominent Italian leader in Integrated Facility Management and Advanced Logistics. As a strategic partner to major global industrial groups, the company is recognized for its dynamic nature, consistent year-on-year growth, and a widespread presence across the national...


  • Rome, Italia desmo® A tempo pieno

    Customer Relationship Manager | Facility Management (International Clients)Our client is a prominent Italian leader inIntegrated Facility ManagementandAdvanced Logistics. As a strategic partner to major global industrial groups, the company is recognized for its dynamic nature, consistent year-on-year growth, and a widespread presence across the national...


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