Front Desk Administrator
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Job closing: 30th September 2026 Job Title: Front Desk Administrator Status: Permanent Grade: 2 Hours: Full time: 37.5 hours per week, Monday- Friday, Wednesday as non-working day, 7:45-18:15 Location: Practices of Living Well PCN Southampton Accountable to: Deputy Patient Services Support Officer Role Profile: Front Desk Administrator Role Profile (5)
Living Well Partnership is made up of 8 GP surgeries working innovatively to change the way we deliver great patient care and fast, effective patient communication.
Overall Aim Of Role Provide patients and other visitors with a compassionate, professional reception service, to signpost patients and other visitors to appropriate services efficiently and positively, in line with set processes.
Key Responsibilities Efficiently manage high volume of patients and visitors at the reception desk
Greet all patients and visitors to the building positively, professionally and with respect and ensure they are directed to the relevant team.
Accurately record all interactions with patients in their clinical record at the time of contact, to ensure a full audit trail is available and records are up-to-date
Check patients into appointments and promptly update the computer system.
Undertake any other additional duties appropriate to the post as requested by the team lead, Senior Team or lead clinician
Respond to and action process changes promptly and accurately, seeking clarity or further information if needed.
Guide patients in booking appointments online
Follow established protocols and policies
What we’re looking for Education to at least GCSE Level, including English and Maths, or equivalent
Evidence of customer service training or qualifications is desirable.
Knowledge using a suite of GP Clinical Systems
Knowledge of healthcare signposting and care pathways is desirable
Proven experience as a receptionist in a fast-paced environment
Excellent communication skills.
Strong listening abilities and the capacity to ask open questions to understand patient need
Willingness to learn & develop
Strong team player but also able to use own initiative
What we can offer you 5 holiday pro rata PLUS
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