Guest services manager
6 ore fa
Guest Services Manager continually strives to exceed hospitality industry standards, while ensuring complete guest and team satisfaction. This role establishes and drives a positive working environment and focuses on operational goals where training, leadership, development, and recognizing overall team performance are paramount.Qualifications:1. Hotel Director/Hotel General Manager background in a 4- or 5-star hotel2. 2-3yrs of hotelier experience3. Additional languages is an advantage (Spanish, Italian, Portuguese, French, German)Duties and Responsibilities:1. Takes the lead in owning and delivering an exceptional guest experience while embracing an ambassador’s role in tutoring other divisions on the key drivers of these standards. Encouraged to maintain and further develop strong rapport with division heads from both Hotel and Marine departments.2. Responsible for leading a team of empowered individuals who will strive to deliver focused and extraordinary customer service, taking ownership for efficiently reacting to guest requests. Maintain a detailed knowledge of all key performance indicators, guest ratings and comments to establish a culture throughout the Guest Services team for complete ownership of the guest experience.3. Effectively balances operational needs between the Financial and Guest Services Divisions through synergetic communication of guest issues to optimize positive guest comments and ratings of the overall Guest Services operation.4. Effectively manages all group business onboard ensuring the Group Coordinator has all the necessary skills, training, tools, information and support to enable consistent delivery of services and products.5. Assigns duties and responsibilities to team members. Observes and evaluates team members through open and honest feedback to ensure high quality standards are met.6. Comprehensive knowledge of Customs and Immigration policies and procedures. The Guest Services Manager is the driving force to ensure maximum compliance with all internal requirements and external authorities as it relates to guest immigration and clearance
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Guest services manager
5 ore fa
Milan, Italia Royal Caribbean Group A tempo pienoGuest Services Manager continually strives to exceed hospitality industry standards, while ensuring complete guest and team satisfaction. This role establishes and drives a positive working environment and focuses on operational goals where training, leadership, development, and recognizing overall team performance are paramount.Qualifications:Hotel...
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Guest Services Manager
5 ore fa
Milan, Italia Royal Caribbean Group A tempo pienoGuest Services Manager continually strives to exceed hospitality industry standards, while ensuring complete guest and team satisfaction. This role establishes and drives a positive working environment and focuses on operational goals where training, leadership, development, and recognizing overall team performance are paramount. Qualifications: 1. Hotel...
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Guest Services Manager
5 ore fa
Milan, Provincia di Milano, Italia Royal Caribbean Group A tempo pienoGuest Services Manager continually strives to exceed hospitality industry standards, while ensuring complete guest and team satisfaction. This role establishes and drives a positive working environment and focuses on operational goals where training, leadership, development, and recognizing overall team performance are paramount. Qualifications: 1. Hotel...
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Guest Services Manager
5 ore fa
Milan, Italia Royal Caribbean Group A tempo pienoGuest Services Manager continually strives to exceed hospitality industry standards, while ensuring complete guest and team satisfaction. This role establishes and drives a positive working environment and focuses on operational goals where training, leadership, development, and recognizing overall team performance are paramount.Qualifications: 1. Hotel...
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Guest services manager
5 ore fa
Milan, Italia Royal Caribbean Group A tempo pienoGuest Services Manager continually strives to exceed hospitality industry standards, while ensuring complete guest and team satisfaction. This role establishes and drives a positive working environment and focuses on operational goals where training, leadership, development, and recognizing overall team performance are paramount.Qualifications:Hotel...
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Guest Services Officer
5 ore fa
Milan, Italia Royal Caribbean Group A tempo pienoQualifications: SHIPBOARD Employment type. Ability to speak English clearly, distinctly and cordially with guests. Ability to speak additional languages preferably Italian. 2-3 yrs background experience as Front Desk/Receptionist in a 4 or 5 * Hotel. Guest services shipboard experience is an advantage. Essential duties and...
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Milan, Italia Altro A tempo pienoA leading hospitality company in Milano is seeking a Guest Relations Team Lead to manage a team and deliver exceptional guest experiences. The role involves overseeing daily Front Desk operations and fostering a positive working environment. Candidates should have at least 4 years of experience in Guest Relations or a similar role within the hospitality...
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Guest Relations Team Lead
3 giorni fa
Milan, Italia Altro A tempo pienoLead a team of Guest Services professionals to deliver exceptional guest experiences in accordance with the highest standards.Responsibilities Foster a positive and professional work environment that promotes teamwork, respect, and open communication among staff members.Oversee daily Front Desk operations, ensuring seamless execution of premium service that...
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Front Desk Guest Experience Specialist
1 settimana fa
Milan, Italia Jobbit A tempo pienoA leading hotel chain is seeking a Front Office Agent to deliver exceptional guest experiences from check-in to check-out in Milan, Italy. The role involves efficient reception services, ensuring positive outcomes from guest queries, and maximizing room occupancy through up-selling techniques. The ideal candidate should possess excellent customer service...
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Rci - front desk manager - ita
5 ore fa
Milan, Italia Royal Caribbean Group A tempo pienoThe Front Desk Manager owns each guest with whom they interact, follow up on experience and offering a seamless execution of premium service that is both exceptional and memorable. As a Manager in the Guest Relations Department, The Front Desk Manager is the liaison between the Front Desk Team and all Hotel and Marine Departments to support proactive...
