Data Quality Specialist
6 giorni fa
Data Quality Specialist - Italian, AGI Data Services - G T QualityQuality Specialists play a vital role in establishing and maintaining comprehensive quality frameworks across our operations. Their primary responsibility begins with developing robust quality strategies in collaboration with customers and CPMs, encompassing metrics, audit approaches, and specific targets for each workflow. When quality issues arise, these specialists create prescriptive actions, examining data patterns to formulate effective solutions. They maintain a continuous improvement cycle by managing a critical feedback loop between operations and customers, drawing insights from multiple sources including quality auditors, side‑by‑side observations, and metric analysis. Through regular side‑by‑side sessions, they identify opportunities for workflow enhancement and quality improvements. The specialists serve as key escalation points for customer concerns, providing strategic recommendations based on their deep understanding of processes. They consistently evaluate quality tools, suggesting refinements to enhance effectiveness, while simultaneously maintaining and updating process documentation to ensure standardization and clarity across all workflows. This comprehensive approach ensures quality remains at the forefront of our operational excellence.Key Job ResponsibilitiesDefine and implement quality metrics for established workflowsCreate prescriptive actions for quality issuesPartner with customers, operations and internal support teams to optimize workflow qualityConduct side‑by‑side sessions to identify opportunities for workflow enhancement and quality improvementsAnalyze data trends and develop solutionsMonitor quality performance and coach operations teamsCreate and maintain quality metrics reportsHandle customer escalations and recommendationsEvaluate and suggest improvements for quality toolsSupport process documentation and implementationThe minimum base pay for this position is PLN 7,841 monthly. The company offers supplementary benefits including pension plans, health insurance, life and disability insurance, business travel insurance, a MultiSport card, discounts for meals at the company’s canteen, an employee discount code and program (EDC/Extras), and an Employee Assistance Program (private and confidential counselling and referral service to support health and well‑being).Basic QualificationsStrong analytical and problem‑solving skillsAdvanced‑level proficiency in Italian language (C1+ or equivalent fluency by Common European Framework of Reference for Languages (CEFR) standards)Basic‑level proficiency in English (B1+ or equivalent fluency by Common European Framework of Reference for Languages (CEFR) standards)Preferred QualificationsBachelor’s degree, or equivalent experienceAbility to adapt well to fast‑paced environments with changing circumstances, direction, and strategyExperience managing stakeholder relationships across departmentsAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.#J-18808-Ljbffr
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