IT Enterprise Technical Support Manager EMEA

5 giorni fa

Turbigo, Italia Hunters Group A tempo pieno

Role Overview The IT Enterprise Technical Support Manager is a critical role that will be responsible for leading the day-to-day activities of the EMEA IT support teams in continuous collaboration with the Global and Corporate IT functions. This transformative high-visibility role requires a strong technical and people leader who excels in a fast paced and rapidly growing company. The professional will directly manage and mentor technical support and supervisory staff, including teams within other EMEA business units. This leadership role includes delivering, maintaining, and supporting all aspects of our internal employees' end‑user environment and assigned equipment. An important responsibility is to ensure adherence to existing policies and develop guidelines and procedures to improve the effectiveness and efficiency of the team. ResponsibilitiesDirect management and mentoring of technical support and supervisory staff across EMEA. Delivering, maintaining and supporting internal end‑user environment and equipment. Ensuring adherence to policies and developing guidelines to improve team effectiveness and efficiency. Driving proactive self‑service support model through implementation of methodologies to reduce escalations. Analyzing ITSM performance metrics, presenting clear KPIs and actionable information. Managing vendor relationships, third‑party suppliers and contractors.QualificationsBachelor’s degree in a STEM field or equivalent experience and certifications. 10 years of experience within the IT field, including 6 years in a technical IT supervisory or managerial role. 6 years of hands‑on experience as a technical support engineer or in a direct technical support role. At least one industry‑related technical certification required (ITIL and CISSP certifications desired). Experience implementing methodologies to reduce escalations and develop a proactive self‑service model. Experience with ITSM performance metrics analysis and communicating them as clear KPIs and actionable information. Excellent service and vendor management skills, including managing third‑party suppliers and contractors. Fluency in English; a second language is considered a plus (especially Spanish, French or Dutch).Employment Type Full Time #J-18808-Ljbffr

  • IT Enterprise Technical Support Manager EMEA

    5 giorni fa

    Turbigo, Italia Hunters Group A tempo pieno

    Role Overview The IT Enterprise Technical Support Manager is a critical role that will be responsible for leading the day-to-day activities of the EMEA IT support teams in continuous collaboration with the Global and Corporate IT functions. This transformative high-visibility role requires a strong technical and people leader who excels in a fast paced and...

  • IT Enterprise Technical Support Manager EMEA

    5 giorni fa

    Turbigo, Italia Hunters Group A tempo pieno

    Role Overview The IT Enterprise Technical Support Manager is a critical role that will be responsible for leading the day-to-day activities of the EMEA IT support teams in continuous collaboration with the Global and Corporate IT functions. This transformative high-visibility role requires a strong technical and people leader who excels in a fast paced and...

  • IT Enterprise Technical Support Manager EMEA

    5 giorni fa

    Turbigo, Italia Hunters Group A tempo pieno

    Role OverviewThe IT Enterprise Technical Support Manager is a critical role that will be responsible for leading the day-to-day activities of the EMEA IT support teams in continuous collaboration with the Global and Corporate IT functions. This transformative high-visibility role requires a strong technical and people leader who excels in a fast paced and...

  • IT Enterprise Technical Support Manager EMEA

    4 giorni fa

    turbigo, Italia Hunters Group A tempo pieno

    Role OverviewThe IT Enterprise Technical Support Manager is a critical role that will be responsible for leading the day-to-day activities of the EMEA IT support teams in continuous collaboration with the Global and Corporate IT functions. This transformative high-visibility role requires a strong technical and people leader who excels in a fast paced and...

  • EMEA IT Support Manager

    5 giorni fa

    Turbigo, Italia Hunters Group A tempo pieno

    A leading IT solutions provider in Turbigo, Italy is seeking an experienced IT Enterprise Technical Support Manager to lead EMEA IT support teams. The role requires a strong technical and people leader to manage technical support staff while ensuring effective end-user environment solutions. Candidates should possess at least 10 years in IT, including...

  • EMEA IT Support Manager

    5 giorni fa

    Turbigo, Italia Hunters Group A tempo pieno

    A leading IT solutions provider in Turbigo, Italy is seeking an experienced IT Enterprise Technical Support Manager to lead EMEA IT support teams. The role requires a strong technical and people leader to manage technical support staff while ensuring effective end-user environment solutions. Candidates should possess at least 10 years in IT, including...

  • Technical Support Engineer, Italy

    1 settimana fa

    Turbigo, Italia Viking EMEA A tempo pieno

    The Technical Support Engineer is our recognized, trusted technical expert for Italian market. You build a strong and trustful relationship with customer and stakeholders and you offer technical support to customers with a focus on design and Features & Benefits to influence purchasing demands. You ensure that our Viking brand is at the forefront of our...

  • Technical Support Engineer, Italy

    1 settimana fa

    Turbigo, Italia Viking EMEA A tempo pieno

    The Technical Support Engineer is our recognized, trusted technical expert for Italian market. You build a strong and trustful relationship with customer and stakeholders and you offer technical support to customers with a focus on design and Features & Benefits to influence purchasing demands. You ensure that our Viking brand is at the forefront of our...

  • Senior Onsite IT Support Technician – Multi‑Site

    4 giorni fa

    Turbigo, Italia Stefanini EMEA A tempo pieno

    A leading IT support company is seeking an individual for a significant role in troubleshooting and managing IT support across retail sites in South Europe. The candidate will be responsible for close coordination with the EMEA IT team and ensure the successful delivery of services. Ideal candidates possess a Bachelor's degree in IT or Computer Science,...

  • AVP Enterprise Architect EMEA

    6 giorni fa

    Turbigo, Italia ServiceNow A tempo pieno

    AVP Enterprise Architect EMEA ServiceNow•milan, Lombardy, ItalyServiceNow is seeking a leader for the Enterprise Architecture Function in EMEA to join our Team. The Enterprise Architecture Team is part of our pre‑sales organization focused on building credibility and trust with the technical leaders in our largest customers by developing...