Senior Retail Training Manager

Senior Retail Training Manager - Italy & South East Europe

Purpose of the Role

As Senior Manager Retail Training for Italy and South East Europe, you’ll shape store team capability, drive commercial learning priorities and directly influence retail performance across our owned and franchise stores.

What you will do

• Shape and deliver the retail learning strategy for Italy and South East Europe, aligned to business priorities and store performance goals.
• Identify capability gaps across store teams and design practical, engaging learning solutions with business partners and subject matter experts.
• Lead the delivery of learning programs using a blend of trainer-led, digital, virtual and hands‑on methods across owned and franchise partner stores.
• Coach and develop retail learning professionals, in‑store trainers and franchise partner trainers to strengthen facilitation quality and consistent brand execution.
• Build strong partnerships with senior retail leaders, HR, franchise teams, and district and store leaders to ensure learning solutions are locally relevant and commercially impactful.
• Measure the impact of learning through performance data, feedback and observation, using insights to continuously improve programs and report on progress.
• Manage the learning budget, vendors and external partners to deliver high-quality, cost‑effective learning solutions.
• Support new hire onboarding and ongoing engagement, ensuring store teams have the tools and support they need to succeed.
• Lead and develop a team of Retail Training Managers across the region, providing mentoring and guidance.
• Stay close to stores, gathering first‑hand feedback to inform learning priorities and recognise strong execution.

Skills you will need

• Minimum 5 years’ experience in retail, ideally within apparel, fashion, footwear or FMCG, with a track record of developing others or working in a training environment.
• Strong understanding of retail operations, sales and customer service, combined with experience designing and delivering learning programs.
• Experience coaching, mentoring or developing trainers, facilitators or learning champions in retail or franchise-operated environments.
• Confident using adult learning principles and modern learning technologies to create scalable, engaging learning solutions.
• Strong leadership, communication and stakeholder management skills, with the ability to influence across functions and manage multiple priorities.
• Bachelor’s degree in Human Resources, Training and Development, Business Administration or a related field, or equivalent practical experience.
• A coaching or facilitation qualification (such as ICF or CIPD), or progress towards one, is an advantage.
• Fluent in English, with Italian and/or additional South East European languages a strong advantage.
• Competitive base salary starting from €55.000 gross annually, with the final offer to be determined based on relevant experience, skills, and internal equity.
• Annual bonus (15%)
• Private Life & Health insurance
• Monthly meal allowance (7 EUR per working day)
• Company laptop & mobile phone
• Free access to learning platform
• Employee Assistance Program (personal counseling on variety of topics)

AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE’S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR.

• COURAGE: Speak up when you see an opportunity; step up when you see a need..
• OWNERSHIP: Pick up the ball. Be proactive, take responsibility and follow-through.
• INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things.
• TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset.
• INTEGRITY: Play by the rules. Hold yourself and others accountable to our company’s standards.
• RESPECT: Value all players. Display empathy, be inclusive and show dignity to all.

At adidas, we strongly believe that embedding diversity, equity, and inclusion (DEI) into our culture and talent processes gives our employees a sense of belonging and our brand a real competitive advantage.
Culture Starts With People, It Starts With You -
By recruiting talent and developing our people to reflect the rich diversity of our consumers and communities, we foster a culture of inclusion that engages our employees and authentically connects our brand with our consumers.