German-Speaking Customer Service Agent

4 giorni fa


Bolzano, Italia Altro A tempo pieno

OverviewPosition:Customer Support Representative (German Speaker) Location:Lisbon, Portugal Start Date:Flexible Employment Type:Full-time | Fixed-term contract (1 year) About The RoleWe are looking for a motivated and detail-orientedCustomer Support Representativeto join our support team for a leading streaming platform. In this role, you will be responsible for resolving customer queries via phone, email, and chat, troubleshooting issues, and ensuring a high level of satisfaction. You will play a key part in shaping the customer experience and contributing to important performance indicators, including Customer Satisfaction (C-SAT), Net Promoter Score (NPS), and adherence to Service Level Agreements (SLAs). Key ResponsibilitiesProvide timely and effective customer support through multiple channels Diagnose and resolve technical and



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