BBM Escalation Specialist
2 settimane fa
BBM Escalation Specialist , Amazon Maintenance Operation Centre We are seeking a dedicated Base Building Maintenance Escalation Specialist to join our Amazon Maintenance Operations Centre (AMOC) team. This role is essential in providing 24/7 monitoring and response for our global facility network, ensuring continuous operation through effective vendor management and technical support. The successful candidate will be responsible for first-line monitoring, vendor dispatch coordination, and escalation management across multiple Amazon business units. Key Job ResponsibilitiesRespond to and triage incoming work requests within standard service level agreements (SLAs) Manage remote works from start to end, including work order/purchase order raising and receipting Communicate effectively and efficiently with stakeholders (Reliability Maintenance Engineering, Ops, H&S etc.) Provide updates on vendor status, take the lead on coordinating works during an escalation Identify and elevate critical issues through appropriate channels to maintain equipment reliability and minimize operational impact Monitor, respond to, and manage refrigeration alarm systems, ensuring timely response to critical alerts Manage and prioritize work queues based on urgency and SLA requirements Coordinate with local vendors and maintenance teams to ensure timely resolution of facility issues #J-18808-Ljbffr
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pisa, Italia Amazon A tempo pienoBBM Escalation Specialist , Amazon Maintenance Operation CentreWe are seeking a dedicated Base Building Maintenance Escalation Specialist to join our Amazon Maintenance Operations Centre (AMOC) team. This role is essential in providing 24 / 7 monitoring and response for our global facility network, ensuring continuous operation through effective vendor...
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24/7 BBM Escalation Lead — Global Maintenance Ops
2 settimane fa
Pisa, Italia Amazon A tempo pienoA global facility management provider is seeking a Base Building Maintenance Escalation Specialist for its Operations Centre in Pisa, Italy. This critical role involves 24/7 monitoring and response for facility operations, effective vendor management, and escalated issue coordination. The ideal candidate will manage work requests, communicate with various...
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24/7 BBM Escalation Lead — Global Maintenance Ops
2 settimane fa
Pisa, Italia Amazon A tempo pienoA global facility management provider is seeking a Base Building Maintenance Escalation Specialist for its Operations Centre in Pisa, Italy. This critical role involves 24/7 monitoring and response for facility operations, effective vendor management, and escalated issue coordination. The ideal candidate will manage work requests, communicate with various...
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ICQA Escalation Specialist
2 settimane fa
pisa, Italia Amazon A tempo pienoJob ID: | Afaq - Warehouse BranchOur overall mission is simple: We want Amazon to be the place where our customers can find, discover and buy anything online. Operations is at the heart of Amazon customer experience. Each action we undertake is done on behalf of our customers, as meeting their expectations makes us feel good. Whatever our customers want, we...
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ICQA Escalation Specialist
2 settimane fa
Pisa, Italia Amazon A tempo pienoJob ID: | Afaq - Warehouse BranchOur overall mission is simple: We want Amazon to be the place where our customers can find, discover and buy anything online. Operations is at the heart of Amazon customer experience. Each action we undertake is done on behalf of our customers, as meeting their expectations makes us feel good. Whatever our customers want, we...
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ICQA Escalation Specialist
2 settimane fa
Pisa, Italia Amazon A tempo pienoJob ID: | Afaq - Warehouse Branch Our overall mission is simple: We want Amazon to be the place where our customers can find, discover and buy anything online. Operations is at the heart of Amazon customer experience. Each action we undertake is done on behalf of our customers, as meeting their expectations makes us feel good. Whatever our customers want, we...
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ICQA Escalation Specialist
1 settimana fa
Pisa (PI), Italia Amazon A tempo pienoJob ID: 3108998 | Afaq - Warehouse Branch Our overall mission is simple: We want Amazon to be the place where our customers can find, discover and buy anything online. Operations is at the heart of Amazon customer experience. Each action we undertake is done on behalf of our customers, as meeting their expectations makes us feel good. Whatever our customers...
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ICQA Escalation Specialist — Ops Issue Resolver
2 settimane fa
Pisa, Italia Amazon A tempo pienoA global e-commerce leader in Italy is seeking a Tier III - Escalation Specialist to join their ICQA team. The role requires excellent problem-solving skills to act as a crucial communication link between Customer Service and Operations. Candidates should have experience with Microsoft Office products, especially Excel, VBA, and SQL, and must be able to...
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ICQA Escalation Specialist — Ops Issue Resolver
2 settimane fa
Pisa, Italia Amazon A tempo pienoA global e-commerce leader in Italy is seeking a Tier III - Escalation Specialist to join their ICQA team. The role requires excellent problem-solving skills to act as a crucial communication link between Customer Service and Operations. Candidates should have experience with Microsoft Office products, especially Excel, VBA, and SQL, and must be able to...
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ICQA Escalation Specialist — Ops Issue Resolver
1 settimana fa
Pisa (PI), Italia Amazon A tempo pienoA global e-commerce leader in Italy is seeking a Tier III - Escalation Specialist to join their ICQA team. The role requires excellent problem-solving skills to act as a crucial communication link between Customer Service and Operations. Candidates should have experience with Microsoft Office products, especially Excel, VBA, and SQL, and must be able to...
