Customer Relationship Supervisor M-F 8 AM

18 ore fa

ancona, the marches, Italia Altro Tempo pieno

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
Job Description:
Together, we are Marken, UPS Healthcare Precision Logistics. As the clinical and advanced therapy part of UPS Healthcare, we reach patients faster, with greater scalability and access to new pathways throughout the supply chain. With our One UPS advantage and comprehensive service portfolio, including Polar Speed's in-network pharmacies, we are optimally positioned to keep our clients competitive in an increasingly complex market.
Main Purpose:
The main purpose is to provide a consistentlyhigh levelof service to a customer through the provision of a dedicatedcentral pointof contact for Service Management and problem resolution.
Main Duties and Responsibilities:
Develop excellent working relationships and communicate courteously with the customer to influence the achievement and maintenance of service performance and encourage new business with existing clients.
Advise customer latest booking times and documentation required. Booking and processing shipment requests within Marken’s internal database and generating and verifying shipping documentation.
Manage and mentor any Customer Service agent direct reports ensuring compliance within day-to-day activities.
Answering and dealing with general telephone and e-mail requests from external customers and internal offices/agents.
Work in a cross functional capacity to ensure the activities related to various entities fit with customer requirements and Marken Network Guidelines,policiesand procedures.
Manage special requests from the customer for increased and enhanced levels of service or monitoring of shipment progress.
Manage and find resolution with any internal/external client reported complaints, closing out assigned CAPAs in an efficient and time critical manner.Escalating as and when necessary to the Branch Manager and Regional Director.
Working with all departments,to developandimplementsolutions for new business requirementsin accordance withMarken Guidelines.
Attend meetings with the client asdeemednecessary to discuss

Customer Relationship Supervisor M-F 8 AM

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Customer Relationship Supervisor M-F 8 AM

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