Regional Service Manager, Global Submarine Networks

Google welcomes people with disabilities.Note: By applying to this position you will have an opportunity to share your preferred working location from the following: London, UK; Dublin, Ireland; Rome, Metropolitan City of Rome Capital, Italy.Minimum qualifications:Bachelor's degree or equivalent practical experience.5 years of experience in program or project management.Experience with customer engagement, network design, network connectivity, process capability assessment, reporting, technology sales and operational support systems.Preferred qualifications:5 years of experience managing cross-functional or cross-team projects.Experience with network configuration and operational analysis.About The JobA problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish — working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It\'s your job to coordinate the players and keep them up to date on progress and deadlines.The Global Submarine Networks (GSN) Operations organization is the mission-critical engine responsible for the reliability, scalability, and performance of Google’s subsea infrastructure. As a newly evolving entity, GSN Operations bridges the gap between massive-scale infrastructure engineering and the delivery of high-availability international connectivity services to Global Production and carrier customers. Our mission is to manage the transition from "Build to Operate" with uncompromising excellence, integrating complex optical transport technologies with modern, software-defined IT service management (ITSM) principles.In this role, you will be the foundational architect for how GSN moves from infrastructure construction to exceptional service delivery and management operating models. You will design the build-to-operate and service-to-handover frameworks, ensuring that as new subsea cable systems reach commercial acceptance, they are seamlessly integrated into a governed, compliant, and customer-centric operational model. You will require a hybrid expertise in Telecommunications (Subsea/Optical) and IT Service Management (ITIL/Enterprise IT).The AI and Infrastructure team is redefining what’s possible. We empower Google customers with breakthrough capabilities and insights by delivering AI and Infrastructure at unparalleled scale, efficiency, reliability and velocity. Our customers include Googlers, Google Cloud customers, and billions of Google users worldwide.We\'re the driving team behind Google's groundbreaking innovations, empowering the development of our cutting-edge AI models, delivering unparalleled computing power to global services, and providing the essential platforms that enable developers to build the future. From software to hardware our teams are shaping the future of world-leading hyperscale computing, with key teams working on the development of our TPUs, Vertex AI for Google Cloud, Google Global Networking, Data Center operations, systems research, and much more.ResponsibilitiesDesign and deliver optimized program communication plans including executive and key partner communications.Determine phasing and metrics associated with program lifecycle that effectively address continuous improvement including resource stewardship, and near and long-term objectives.Lead the design and implementation of regional build-to-operate and service-to-handoverbusiness processes. Participate in new cable system deployments to ensure all operational, telemetry, and maintenance requirements are met before commercial launch.Act as the executive technical point of contact for tier-1 carrier customers, bridging the gap between their engineering teams and the network operations teams. Oversee the end-to-end service journey, from initial customer onboarding and activation to capacity upgrades and decommissioning.Partner with Sales to provide technical validation and solutioning for international connectivity products. Lead regional governance cadences to oversee network changes, maintenance, and risk mitigation.Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google\'s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.#J-18808-Ljbffr