Technical Delegate

Job DescriptionWe are looking for one Technical Delegate  to join our team and support an important Client.  The Technical Delegate will have to perform missions to accelerate repair vehicles in EE. Each TD could work on a single vehicle or on an issue affecting several vehicles. He’s part of the technical Assistance process and team. This SoW covers all required intervention and related services on Fleets vehicles (Failure investigation, Root Cause analysis and repair, SW update, Field Action execution, High Voltage battery repair etc.). Deliverables The TD will have to use PAMIR for having the full traceability of each case. He will have to insure the respect of STLA technical assistance delay in the treatment of ticket. The TD will have to perform mission at dealer shop, transferred from Level 1 or Level 2. Working also with other departments, he will have to fill-in some CIR-A (Customer Incident Report-Assistance) to explain every issue affecting several vehicles to ask Engineering to provide robust solution. Efficiency will be measured through: Positive solutions and Leadtime of the cases assign to the TD Service level Expected (to be confirmed after the bid assignment): managing >1 visit/ day, visit reporting on STLA Systems QualificationsTechnical skills : Practical and theoretical knowledge of automotive technology, knowledge of Diagnotic Tool usage, knowledge of wiring diagrams. And technical documentation. Ability to summarize, author and communicate verbally. Good English language knowledge (written and spoken). Behavioral Skills : Sensitive to customer service and costs. Organizational ability and ability to coordinate a cross-disciplinary team. An educator, good verbal and written communication, open-minded, good interpersonal skills. Good organization and a self-starter to manage his/her time and priorities. Additional InformationAt SEGULA Technologies, diversity, equity and inclusion are at the core of our human resources policy. Our opportunities are open to everyone, regardless of gender, national origin or ethnicity, religious or sexual orientation, and disability. What we offer: CCNL Metalmeccanico  contract Health insurance Meal vouchers or canteen Informal, stimulating, dynamic and inclusive environment Welfare programs Think Tank Attention to Work-Life Balance Continuous on the job training process Cross sector and cross-functional career paths Development of soft skills Consolidated partnerships with leading companies in the sector and the best universities If you are a curious, ambitious and proactive person… what are you waiting for? Join us. SEGULA Technologies believes in your potential #italy #engineering #segulatechnologies #innovation