Incident Manager
1 settimana fa
Incident Manager We are seeking an Incident Manager with 2–3 years of experience in IT Service Management. The selected candidate will support one of our clients in managing and coordinating the resolution of major incidents, ensuring minimal business impact and maintaining service continuity. The ideal candidate will have a solid understanding of ITIL processes, strong communication skills, and the ability to work under pressure.Key ResponsibilitiesManage and coordinate the resolution of incidents from detection to closure.Act as the primary point of contact for incident escalation and communication.Ensure timely restoration of services in line with SLAs and governance standards.Document incident details, timelines, and actions taken in ITSM tools.Facilitate post‑incident reviews and contribute to root cause analysis (RCA).Collaborate with Problem Management and Change Management teams to prevent recurrence.Support continuous improvement of incident management processes.Required Skills & Qualifications2–3 years of experience in Incident Management or IT Service Operations.Good understanding of the ITIL framework and service management principles.Strong communication and stakeholder management skills.Ability to work effectively under pressure and manage multiple priorities.Experience with ITSM tools (e.g., ServiceNow, Remedy).Fluent in Italian and good command of English.Preferred QualificationsITIL v4 Foundation Certification.Exposure to major incident handling in enterprise environments.Soft SkillsAnalytical and problem‑solving mindset.Ability to remain calm and decisive during critical situations.Team‑oriented with strong collaboration skills.Work Mode 100% remote.Seniority level Mid‑Senior levelEmployment type Full‑timeJob function Information TechnologyIndustries IT Services and IT ConsultingThis announcement is addressed to both sexes, in accordance with Laws 903/77 and 125/91, and to people of all ages and nationalities, in accordance with Legislative Decrees 215/03 and 216/03.#J-18808-Ljbffr
-
Incident Manager
1 settimana fa
Rome, Italia Altro A tempo pienoIncident ManagerWe are seeking an Incident Manager with 2–3 years of experience in IT Service Management. The selected candidate will support one of our clients in managing and coordinating the resolution of major incidents, ensuring minimal business impact and maintaining service continuity. The ideal candidate will have a solid understanding of ITIL...
-
Remote Incident Manager — ITIL
1 settimana fa
Rome, Italia Altro A tempo pienoAn innovative IT consulting company based in Italy is seeking an Incident Manager with 2–3 years of experience in IT Service Management. In this fully remote role, you will manage and coordinate incident resolutions, ensuring minimal business impact and service continuity. The ideal candidate will possess strong ITIL knowledge, excellent communication...
-
Incident Manager
1 settimana fa
Rome, Italia Altro A tempo pienoAbout the Company Welcome to Herzum | now part of catworkx! We are much more than an IT consulting company : we are innovators, pioneers, and partners in excellence. Today, we begin a new chapter as part of the catworkx group — one of the world’s leading Atlassian Platinum Partners, with a strong presence across Europe. Founded in Chicago in 2000, Herzum...
-
Incident Manager
1 settimana fa
Rome, Italia Altro A tempo pienoAzienda: Herzum Software S.R.L. UnipersonalePosizione: Incident Manager (BIG)Data udate: 23/12/2025Luogo lavoro: Remote WorkingImpegno: Full-timeCompenso lordo: Da concordarePosti disponibili: 1Contratto lavoro: Partita Iva, Indeterminato, DeterminatoDescrizione offerta di lavoroWelcome to Herzum | now part of catworkx!We are much more than an IT consulting...
-
Incident Manager
1 settimana fa
Rome, Italia Altro A tempo pienoAzienda:Herzum Software S.R.L. UnipersonalePosizione:Incident Manager (BIG)Data udate:23/12/2025Luogo lavoro:Remote WorkingImpegno:Full-timeCompenso lordo:Da concordarePosti disponibili:1Contratto lavoro:Partita Iva, Indeterminato, DeterminatoDescrizione offerta di lavoro Welcome to Herzum | now part of catworkx!We are much more than an IT consulting...
-
Security Incident Specialist
2 giorni fa
Rome, Italia Altro A tempo pienoJoin to apply for the Security Incident Specialist role at Nadara4 months ago Be among the first 25 applicantsJoin to apply for the Security Incident Specialist role at NadaraGet AI-powered advice on this job and more exclusive features.R Security Incident Specialist (Open)We’re Nadara. We work harmoniously with the power of nature and the communities...
-
Security Incident Specialist
2 giorni fa
Rome, Italia Altro A tempo pienoJoin to apply for theSecurity Incident Specialistrole atNadara 4 months ago Be among the first 25 applicants Join to apply for theSecurity Incident Specialistrole atNadara Get AI-powered advice on this job and more exclusive features. R Security Incident Specialist (Open)We’re Nadara. We work harmoniously with the power of nature and the communities around...
-
Remote Incident Manager — ITSM
1 settimana fa
Rome, Italia Altro A tempo pienoAn IT consulting company is seeking a skilled Incident Manager to join their team. The role involves managing and coordinating incident resolution while ensuring minimal business impact and service continuity. The ideal candidate should possess 2–3 years of experience, with a solid understanding of ITIL processes and strong communication skills. This...
-
CYBER INCIDENT RESPONDER
4 settimane fa
Rome, Italia S2E | Business Technology Consultants A tempo pienoS2E è un’azienda italiana di consulenza in ambito Business Technology, all’avanguardia nell’innovazione tecnologica nei settori Fintech, Insurtech e Cybertech. Con oltre 400 collaboratori, sede principale a Milano e uffici a Roma, Lecce, Lussemburgo, riprogetta, personalizza e sviluppa soluzioni digitali per il business delle imprese che operano in...
-
CYBER INCIDENT RESPONDER
1 settimana fa
Rome, Italia S2E | Business Technology Consultants A tempo pienoS2E è un’azienda italiana di consulenza in ambito Business Technology, all’avanguardia nell’innovazione tecnologica nei settori Fintech, Insurtech e Cybertech. Con oltre 400 collaboratori, sede principale a Milano e uffici a Roma, Lecce, Lussemburgo, riprogetta, personalizza e sviluppa soluzioni digitali per il business delle imprese che operano in...
