Customer Success Manager

12 ore fa

lombardia, Italia Pillar Srl Tempo pieno

About Pillar

Pillar was founded in 2025.

Today, we are 80+ people, serve 900+ customers, raised €12 million in 2026 , and are expanding internationally.

We are building the operating system for construction: helping contractors manage job sites, data, cash flow, and operations through technology, automation, and AI.

Our ambition? To power one in every three construction sites in Europe.

Why join now

  • Our customer base is growing fast and our first major renewal waves are approaching.

  • We are building a proactive, commercial Customer Success motion from the ground up.

  • New products are creating new opportunities to grow with our customers.

  • You will help build our renewal, upsell, and churn-prevention playbook.

  • Your impact will be visible in retention, expansion, and customer trust.

The mission

Protect recurring revenue, expand customer value and prevent avoidable churn.

Own the commercial customer journey before renewal: understand