Service Manager

Questa posizione è in Leonardo
Il processo di selezione sarà interamente gestito Leonardo.
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# Job Description:
Leonardo is an international industrial group, among the main global realities in Aerospace, Defense and Security, which creates multi-domain technological capabilities in Helicopters, Aircraft, Aerostructures, Electronics, Cyber Security and Space. With over 60,000 employees worldwide, the company has a solid industrial presence in Italy, the United Kingdom, Poland, the United States, and operates in 150 countries also through subsidiaries, joint ventures and shareholdings. A protagonist of the main strategic programs at a global level, it is a technological and industrial partner of Governments, Defense Administrations, Institutions and companies.
Within the Automation business area, we are looking for a Service Manager for our Genoa office.
As IPT Leader of the assistance and maintenance contract, the Service Manager:
* is involved in the commercial initiative, contributing to analyzing the sustainability of commitments and evaluating the level of risk of the service contract already at the proposal stage,
* interfaces with the end customer for the management of contractual warranty and post-warranty commitments, in close coordination with other company functions involved (proposal & sales, supply project manager, after-sales assistance),
* defines and keeps updated the program of the project/service initiative assigned to him/her,
* takes charge and administers the budget of the initiative throughout the life cycle of the contract,
* negotiates commitments and plans resources together with the contacts of the technical functions involved,
* monitors the progress and measures the quality of the results of the individual work packages assigned, in close coordination with the technical contacts, also activating sub-supplies of externalized products/services where necessary for the completion of the initiative,
* periodically reports to the operational planning function the main progress data of the contract, updating the forecast to completion and highlighting possible emerging critical issues,
* interfaces with accounting, providing timely evidence of the data necessary for the issuance and progress of invoices according to company and contractual provisions.
Educational Qualification
Bachelor's or Master's degree in Mechanical, Electrical or Electronic Engineering
Required experience level:
* Junior: 1 to 3 years of experience
* Expert: 3 to 5 years of experience
Technical/IT skills:
* Project management / coordination of working groups
* Experience in maintenance engineering / spare parts logistics
* Economic management of supply and/or maintenance contracts
* Management of the contractual relationship with the end customer
* Familiarity with working in multicultural and multilingual environments
* Leadership skills
* Negotiation skills
* Project management (Gantt, OBS/WBS, progress reports, estimates/actuals)
* Service management (SLA management, KPIs, bonus/malus and penalties for maintenance services)
* FMECA / RAMS analysis
* Management of spare parts lists, warehouse management logic (stock levels, reorder lots, procurement lead time, etc.)
* OEE analysis and continuous improvement
* Customer satisfaction measurement (CSAT, NPS, CES, ...)
* Knowledge of IT environments (operating systems, etc.)
* MS Office applications (Word-Excel-Powerpoint)
Behavioral skills:
* Leadership
* Excellent communication skills, both written and verbal
* Familiarity with working in multicultural and multilingual environments
Language knowledge
* French (advanced level)
* English (advanced level)
Other:
Availability to travel abroad to plant sites and/or customers, approximately 20/30% of the time
Involvement, enhancement of skills, care for the well-being and safety of people are the cornerstones of our corporate culture.
We are committed every day to fostering an inclusive and stimulating work environment, actively promoting the principles of inclusion, equity and valuing diversity.
*What we offer?*
* Our collective labor agreement of reference is the CCNL for Private Metalworking Industry and Plant Installation;
* Working methods: On-site;
* Contract category: Employee;
* Contract type: Permanent;
* Thirteenth month's salary;
* Bonuses linked to Business results;
* Welfare vouchers worth 250 euros annually;
* Opportunities for continuous training and updating of professional skills and soft skills;
* Well-being: we prioritize the economic, physical, social and psychological well-being of our people, offering multiple solutions close to their needs
The company reserves the right to make evaluations regarding the classification level and the e