IT - Support Specialist
2 giorni fa
Support Specialist – Information TechnologyAn exciting opportunity has arisen for a Support Specialist – Information Technology to join us at Jumeirah Capri Palace. This role will provide first level user support for back of house users and Hotel guests on various IT and AV systems and business applications within an agreed SLA and will register all enquiries reported by users coordinating a rapid and appropriate response.Key responsibilitiesHelpdesk OperationManages incidents and service requests through various communication channels, providing support to back of house users and Hotel guests, including Hotel rooms as well as guest-facing areas (Hotel lobby, Beach areas, C&I – meeting rooms and ballroom).Captures and maintains accurate case details for each process to enable greater shared knowledge and reporting.Develops solutions and/or workarounds using problem solving techniques to restore service as quickly as possible.Identifies and promptly allocates unresolved cases as appropriate to ensure progression, and advises users of actions taken.Operational ResponsibilityAdheres to IT standards to deploy PCs and laptops on the Jumeirah Network, proactively resolving any faults observed during this process.User management (creation, reset passwords) for all business applications following predefined standards.Manage software deployments and provide support on various IT applications running on iPads, iPod devices, digital signage used in the hotel, Micros application for all F&B outlets, Opera MS application for front office, and Wi-Fi setup in hotel, villas, beach and C&I areas.Basic knowledge of RMS technology to support in hotel rooms.Assistance to the AV team for all event setups in all areas of C&I – 11 meeting rooms, auditorium, ballroom and 2 lobby areas.Service LevelEnsures service delivery and incident resolutions are met in accordance with service level agreements.AdministrationPrepare training guides and step-by-step documentation on various knowledge base articles and deployment procedures.Deliver Helpdesk reports on case information to management.Maintain accurate records of IT fulfilment requests.Other DutiesIT store control including physical verification of spares and stocks, and their movement when needed; IT equipment issuance.Provide business out-of-hours emergency technical support.Any other duties as may reasonably be requested by management, including out-of-hours support at weekends and evenings.J-18808-Ljbffr#J-18808-Ljbffr
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Specialista supporto IT
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Specialista supporto IT
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It Support Specialist...
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IT Support Specialist – Multi‑Site
2 settimane fa
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IT support specialist
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