Customer Service Representative
14 ore fa
Descrizione dell’offerta di lavoroLocation:Genoa, Italy Employment Type:Fixed‑term contract (12 months) with the possibility of permanent employment; Full‑time Job Title:Customer Service RepresentativeJoin Survitec as a Customer Service Representative in Genoa Are you ready to take the next step in your career and make a real impact in the maritime industry? Do you want your work to contribute to safety at sea while growing with a global leader?Survitec, the world’s leading survival technology company, is looking for a Customer Service Representative to join our Marine division in Genoa, Italy. This is a newly created role with a clear purpose: supporting our distributor network and helping ensure life‑saving equipment reaches those who need it most.Why This Role Matters As a Customer Service Representative at Survitec, you won’t just process orders – you’ll be a trusted partner to our customers involved in the entire customer journey, from first quotation to after‑sales support, ensuring every interaction is smooth, professional, and solution‑focused.You’ll work daily in Italian and English, collaborate with international teams, and play a direct role in protecting lives across the Mediterranean and beyond.If you’re motivated by purpose, thrive in a fast‑paced environment, and enjoy solving complex challenges, this role is for you.Key ResponsibilitiesDelivering advanced product and service information while resolving complex customer inquiries.Processing quotations and orders (including customised requests) and coordinating delivery with internal teams.Building strong customer relationships through proactive outbound communication.Acting as the first point of contact for customer complaints and escalations.Maintaining accurate customer data in our CRM system to support business growth.Understanding customer needs, offering technical guidance, and collaborating with technical specialists for tailored solutions.Ensuring compliance with company policies, safety regulations, and industry standards.Staying up to date with industry trends through training and development opportunities.Performing additional duties as required by management.About You – Skills & Qualifications To succeed in this role, you will bring:Excellent communication skills, both written and verbalStrong customer service experience and professional telephone manner (marine industry experience is a plus)Confidence in handling complex, non‑standard cases – we don’t use scripts, and we value creative problem‑solvingA proactive, solution‑driven mindset with great attention to detailFluency in Italian and English, spoken and writtenWhy You Should Work for UsExtra day off to celebrate your birthday.Company Anniversary Holiday Benefit.Comprehensive Health Insurance.Ticket Restaurant Card.Training and professional development opportunities.Employee Assistance Programme.Reward and Recognition scheme.This is not just another job – it’s a career with purpose.About Survitec Survitec is the world’s largest survival technology provider, protecting lives for more than 166 years across air, land, and sea. With over 3,000 employees in 96 countries, we deliver innovative solutions to reduce risk and safeguard lives.Our trusted reputation is why leading maritime, defence & government, energy, and aerospace organisations partner with us. We are proud recipients of the Defence Employer Recognition Scheme Gold Award.#J-18808-Ljbffr
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Customer Service Representative
15 ore fa
Rome, Italia Altro A tempo pienoDescrizione dell’offerta di lavoroLocation: Genoa, ItalyEmployment Type: Fixed‑term contract (12 months) with the possibility of permanent employment; Full‑timeJob Title: Customer Service RepresentativeJoin Survitec as a Customer Service Representative in GenoaAre you ready to take the next step in your career and make a real impact in the maritime...
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Italian customer service representative
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Italian customer service representative
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Rome, Italia Altro A tempo pienoOverviewMercier Consultancy MD is recruiting Italian-speaking Customer Service Representatives for a leading Digital Wallet Provider, with the opportunity to work in Greece. This role is ideal for individuals who are passionate about technology and fintech, and who excel at delivering exceptional customer service. As a representative, you will assist...
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Italian Speaking Customer Service for Tech Company in Greece
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Rome, Italia Altro A tempo pienoItalian Speaking Customer Service for Tech Company in Greece4 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Mercier Consultancy MD provided pay rangeThis range is provided by Mercier Consultancy MD. Your actual pay will be based on your skills and experience — talk with your recruiter to learn...
