Euronext Clearing
1 settimana fa
Euronext Clearing – Junior Service Manager Location: Milan preferred or Rome Department: IT Clearing Role Overview Working closely with the Service Delivery, Business and Technical teams, this role ensures that our IT services are delivered efficiently, meet contractual obligations, and continuously improve in quality and customer satisfaction. Key Responsibilities Assist the Service Manager in the day-to-day management of client service delivery. Monitor, track, and report on key service performance metrics (SLAs, KPIs, and incident trends). Support the resolution of incidents, problems, and change requests with technical support teams. Support meetings and service reviews by preparing reports and presentations. Maintain service documentation, service catalogs, and process records in accordance with ITIL standards. Contribute to continuous service improvement initiatives and process optimization. Support implementation of new or updated IT services. Ensure that service management tools (e.g., Jira) are accurately updated and maintained. Education & Experience Bachelor's degree in Information Technology, Computer Science, Economics, or a related field (or equivalent practical experience). 1-3 years of experience in IT support, service desk, or IT service delivery environments. Familiarity with ITIL principles or certification (ITIL Foundation preferred). Experience working with ITSM tools such as Jira (nice to have) Skills & Competencies Strong understanding of IT service operations and customer service principles. Excellent communication skills with both technical and non-technical stakeholders. Analytical and detail-oriented mindset with strong problem-solving abilities. Proficient in Microsoft Excel and PowerPoint for reporting and presentations. Ability to work collaboratively in a fast-paced, client-facing environment. Good written and spoken English language skills (B2 level or above required). We are proud to be an equal opportunity employer. We do not discriminate against individuals on the basis of race, gender, age, citizenship, religion, sexual orientation, gender identity or expression, disability, or any other legally protected factor. We value the unique talents of all our people, who come from diverse backgrounds with different personal experiences and points of view and we are committed to providing an environment of mutual respect. #J-18808-Ljbffr
-
Euronext Clearing
2 settimane fa
Milano, Italia Euronext A tempo pienoEuronext Clearing is a multi-asset clearing house that currently provides proven risk management capabilities on several markets, across a range of trading venues including Euronext Belgium, France, Ireland, Italy, the Netherlands and Portugal, MTS, BrokerTec and Vorvel. Asset classes cleared include equities, EFTs, closed-end funds, financial and commodity...
-
Euronext Clearing
1 settimana fa
Milano, Italia Euronext A tempo pienoEuronext Clearing - Junior Service Manager page is loaded## Euronext Clearing - Junior Service Managerlocations: Milantime type: Full timeposted on: Posted Todayjob requisition id: R24016**Location:** Milan preferred or Rome**Department:** IT Clearing**Role Overview**Working closely with the Service Delivery, Business and Technical teams, this role ensures...
-
Euronext Clearing- Junior Product Coordinator
2 settimane fa
Milano, Italia Euronext A tempo pienoJoin to apply for theEuronext Clearing- Junior Product Coordinatorrole atEuronextThe Junior Product Coordinator will support the Head of Product Coordination in managing and organising the various tasks required by the launch of new initiatives, including both internal initiatives within Euronext Group and the ones arising from external entities.Support in...
-
Euronext Clearing- Junior Product Coordinator
1 settimana fa
Milano, Italia Euronext A tempo pienoJoin to apply for theEuronext Clearing- Junior Product Coordinatorrole atEuronextThe Junior Product Coordinator will support the Head of Product Coordination in managing and organising the various tasks required by the launch of new initiatives, including both internal initiatives within Euronext Group and the ones arising from external entities.Support in...
-
Euronext Clearing
2 settimane fa
Milano, Italia Euronext A tempo pienoEuronext Clearing, the Euronext's Central Counterparty in Italy is a multi-asset clearing house that provides proven risk management capabilities on 14 markets, across a range of trading venues including Euronext Milan, MTS, BrokerTec and Hi-mtf. Asset classes cleared include equities, ETFs, Closed-end Funds, Financial Derivatives, Commodities (Agricultural...
-
Euronext Clearing
1 settimana fa
Milano, Italia Euronext A tempo pienoEuronext Clearing - Junior Service Manager page is loaded## Euronext Clearing - Junior Service Managerlocations: Milantime type: Full timeposted on: Posted Todayjob requisition id: R*******Location:** Milan preferred or Rome**Department:** IT Clearing**Role Overview**Working closely with the Service Delivery, Business and Technical teams, this role ensures...
-
Euronext Clearing
5 giorni fa
Milano, Italia Euronext A tempo pienoEuronext Clearing provides an internship opportunity within Membership & Onboarding Team. The team is in charge of the admission to the Clearing and Guarantee System managed by CC&G, the monitoring of the membership requirements and the relationship and account management of clients. The team is also in charge of implementing technological solutions and new...
-
Euronext Clearing
7 giorni fa
Milano, Italia Euronext A tempo pienoEuronext Clearing - Junior Service Manager Location: Milan preferred or Rome Department: IT Clearing Role Overview Working closely with the Service Delivery, Business and Technical teams, this role ensures that our IT services are delivered efficiently, meet contractual obligations, and continuously improve in quality and customer satisfaction. Key...
-
Euronext Clearing
5 giorni fa
Milano, Italia Euronext A tempo pienoEuronext Clearing provides an internship opportunity with the Client Service & On boarding Team based in Milan to provide clearing and settlement services that fully leverage the firm's risk management capabilities. These services are mainly provided on a day-to-day basis in accordance with specific quality standards to facilitate the exchange of payments,...
-
Euronext Corporate Solutions
2 settimane fa
Milano, Italia Euronext A tempo pienoKey Responsibilities - Managing requests for the organization of the events - Suppliers relationship management - Site inspection with clients - Clients management during the event - Administrative and contractual management of the bookings - Marketing plan -- - Degree in Marketing, Communication or Human filed - Fluency in both spoken and written English -...
