Operations Manager | Payroll Solutions
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In this role, you will lead automation and operational initiatives across Deel’s global payroll processes, building and refining AI-powered workflows with Akai. You will own cross-functional projects across 90+ countries, identify gaps, and surface insights for leadership through dashboards. You’ll troubleshoot AI workflows and drive efficiency, accuracy, and speed while maintaining strong controls and regulatory alignment. This is a hands-on, fast-paced position for someone who shapes processes from scratch and partners with engineering, product, and ops teams.
Retribuzione / Benefits Stock grant opportunities
Optional flexible working office membership (IWG)
Total rewards program
Competitive pay in USD with local currency localization
Responsabilità Manage day-to-day operational workflows and identify efficiency improvements
Support automation initiatives to reduce manual processes and improve accuracy and speed
Partner with cross-functional teams to streamline tools and processes for internal teams and customers
Ensure adherence to operational controls, compliance, and risk management
Contribute to fraud prevention and regulatory alignment through strong operational standards
Monitor performance metrics and escalate risks or gaps to leadership
Drive customer-focused process improvements to improve turnaround times and escalation handling
Expand and improve self-service options to reduce manual support
Coordinate operational readiness for new product or market launches with stakeholders
Assist with go-to-market initiatives by removing bottlenecks and ensuring smooth adoption
Track and report operational outcomes with insights and recommendations
Execute operational projects and strategic initiatives with senior leaders
Requisiti fondamentali 5+ years of operations experience in a fast-paced environment (Tech/FinTech start-up a plus)
Comfort with building and troubleshooting AI workflows, not just using AI
Engineering background or equivalent technical exposure preferred
Experience mentoring small to mid-sized teams
Strong problem-solving and detail-oriented mindset with a solutions focus
KPI-driven with track/drive performance improvements
Exposure to process automation and operational tooling
Background in FinTech, consulting, banking, or fast-paced startups preferred
Strong analytical skills with the ability to turn data into actionable insights (SQL familiarity a plus)
Collaborative team player with high energy and bias for action
collaborative team player
high energy
bias for action
AI tools and troubleshooting
automation tooling
SQL familiarity (data-to-insights)
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