Receptionist/Cashier

Company DescriptionConstance Ephelia is a beautiful resort located on the island of Mahé in Seychelles, surrounded by stunning beaches and tropical nature.

We offer
a dynamic and supportive work environment where team spirit, personal growth, and service excellence come together. Join our passionate team and be part of a company that values people and creates memorable experiences every day.

Job Description
Constance Ephelia, a luxurious resort in Seychelles, is seeking a professional and friendly Receptionist/Cashier to join our front-of-house team. In this pivotal role, you will be the first point of contact for our esteemed guests, ensuring a warm welcome and efficient service throughout their stay.
- Greet and check-in guests with a warm, professional demeanour, providing a positive first impression of our resort
- Handle cash and card transactions accurately, maintaining precise financial records and reconciling daily accounts
- Respond to guest enquiries and requests promptly and courteously, providing information about resort facilities and local attractions
- Manage room reservations, bookings, and amendments efficiently using the Opera property management system
- Coordinate with other departments to ensure seamless guest experiences and communicate special requests or requirements
- Perform administrative tasks such as answering phone calls, managing correspondence, and maintaining guest records
- Assist with guest check-out procedures, process payments, and conduct final billing reconciliation
- Maintain an organised and tidy reception area, ensuring all materials and documentation are properly filed and accessible
- Support the front office team in various daily operations and provide assistance during peak periods
- Address guest concerns and complaints with professionalism, escalating complex issues to management when necessary
- Maintain strict confidentiality regarding guest information and resort security protocols
- Assist with concierge services, including restaurant reservations, activity bookings, and guest recommendations
- Contribute to staff training and mentoring of junior reception team members as required Qualifications
- Diploma in Hospitality/Hotel Management or equivalent qualification
- Minimum 2 years of previous experience in a similar receptionist or front-of-house role, preferably within the luxury hospitality industry
- Excellent verbal and written communication skills in English, additional languages such as French, German, or Mandarin are advantageous
- Strong customer service orientation with a friendly, professional demeanour and genuine passion for guest satisfaction
- Prior experience working with Opera property management system is mandatory
- Proficiency in computer systems, Microsoft Office applications, and cash handling procedures
- Demonstrated ability to multitask and prioritise effectively in a fast-paced, high-volume environment
- Keen attention to detail, strong organisational skills, and basic accounting or bookkeeping knowledge
- Ability to work flexible hours, including evenings, weekends, and public holidays
- Excellent conflict resolution and problem-solving skills with the ability to handle guest concerns professionally and diplomatically
- Knowledge of point-of-sale (POS) systems and