After Sales

13 ore fa

varese, lombardy, Italia BYD EUROPE Tempo pieno
Overview As Spare Parts Specialist, you will optimize spare parts operations to ensure smooth order processing, stock availability, and timely support for our dealer and service network. You’ll work cross-functionally with Aftersales, Service, and China Logistics to uphold high service levels and accuracy in data. This role offers impact by improving inventory efficiency and service leadership in a zero-emission, environment-focused company. You will engage with a global team to drive performance and continuous improvement.
Responsabilità Manage spare parts orders from receipt to fulfilment
Monitor spare parts availability and address supply-related issues
Provide daily operational support to service network and dealerships on parts, orders, and logistics
Collaborate with Aftersales, Service, and China Logistics to ensure high service levels
Prepare and update reports on sales, stock levels, backorders, and KPIs
Analyse data to identify improvement opportunities
Maintain spare parts databases and related information systems
Support inventory planning and stock optimisation
Requisiti fondamentali Minimum 3 years of experience in the automotive industry, preferably in spare parts and/or aftersales
Good understanding of spare parts management processes and service network operations
Excellent knowledge of Microsoft Excel (PivotTables, advanced formulas, data analysis, reporting)
Good command of written and spoken English
Strong analytical and problem-solving skills
Good organisational and interpersonal skills
Team-oriented mindset with strong customer focus
Analytical thinking
Problem-solving
Organisational skills
Microsoft Excel (PivotTables, advanced formulas)
Data analysis
Spare parts management