Software Lifecycle Support Engineer

MSC Mediterranean Shipping Company is a global business engaged in the shipping sector. Present in 155 countries, MSC facilitates international trade between the world’s major economies, and among emerging markets across all continents. Headquartered in Geneva, Switzerland, since 1978, MSC is a privately-owned organisation driven by the Aponte family. Today, we continue to focus on caring for customers, employees and the environment. From a one-vessel operation to a globally respected business we have an unfaltering commitment to people that have passion, creativity and willing to make a change. MSC Technology Italy is the first division located in the national territory, complementing existing offices in Geneva (the Group's headquarters), Warren (New Jersey, USA), and Chennai (India). MSC Technology embodies Passion and a commitment to Continuous Evolution, strongly believing in Equal Opportunities and Caring for its People—ultimately fostering a sense of Family within the Company. With over 3,000 employees, our Technology Department plays a pivotal role in driving business growth and elevating the quality standards across our functional lines. Working within an international office and engaging in cross-country collaboration offers the opportunity to connect with individuals boasting diverse technical skills, backgrounds, cultures, and professional experiences. International travel not only enriches your understanding of business and languages within the ICT realm but also provides avenues for personal and professional growth. In 2020, MSC Technology Italy was established as a technological division of MSC with the goal of creating a Center of Excellence to support the MSC Group's business. Do you recognize yourself? Then come work with us and be part of MSC’s family About the Role We are looking for an Software Lifecycle Support Engineer with a strong technical background to support our IT applications, preferably in the logistics domain (WMS, TMS, or similar systems). The main responsibility will be to analyze the code , understand where issues originate, and resolve bugs or incidents at Level 3 support. This role combines hands-on technical work with strong collaboration across IT and development teams. Key Responsibilities Provide technical support for our IT applications, with a focus on logistics information systems (WMS, TMS, etc.). Read and analyze code to identify and resolve issues. Troubleshoot and fix bugs or incidents to ensure optimal application performance. Collaborate with development, QA, and infrastructure teams to ensure timely issue resolution. Contribute to testing activities , including validation and verification of fixes. Participate in the management of the product backlog , reporting recurring issues and proposing technical improvements. Maintain documentation of problems, solutions, and application configurations. Ensure compliance with internal standards and best practices across the software development lifecycle (SDLC) . Qualifications and Skills Bachelor’s degree in Computer Science , Information Technology , or a related field. Proven ability to read and understand source code to identify and troubleshoot issues. Solid understanding of the software development lifecycle (SDLC) and testing methodologies. Experience in software testing (unit, integration, or system testing). Familiarity with Agile/Scrum frameworks and product backlog management tools (e.g., Jira, Azure DevOps). Strong analytical and problem-solving skills with high attention to detail. Excellent English communication skills , both written and spoken. Team-oriented attitude and the ability to work collaboratively with technical and non-technical stakeholders. Preferred Qualifications Experience with logistics or supply chain systems (WMS, TMS). Basic knowledge of SQL or scripting for troubleshooting purposes. Prior exposure to Level 3 application support or similar roles. What we offer We offer a range of benefits including new Learning opportunities, a comprehensive Welfare System, Life and Health Insurance, Modern Workstation and Discounts within the MSC group. Moreover, MSC Technology Italy fosters a culture of innovation and wellbeing by simultaneously pursuing various initiatives. These include Meetups, Technical and General Events such as Gaming Tournaments, Company Charity Initiatives and a Sustainability program designed to benefit all employees. Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.