Remote Full Service Supervisor

Position Summary The Huron Law Group Full-Service Supervisor – Resolution Offer Coordinator Team plays a crucial role in providing essential support to a team of Resolution Offer Coordinators, ensuring they have the training, tools, and resources needed to perform their duties effectively. The Supervisor is responsible for overseeing the team’s work on specific aspects of a lawsuit and maintaining overall accuracy and accountability throughout the Litigation Support process. The ideal candidate will be a player-coach who actively engages in the completion of department deliverables and provides guidance, coaching, and support to ensure high performance and morale. The Full-Service Supervisor will report directly to the Legal Operations Management team, start date for this position is 1 / 5 / 2026. Key Objectives and Essential Responsibilities Partner with Legal Operations Managers and the Training Department to implement and maintain training programs, providing the necessary training, tools, and resources to support the professional development of Offer Coordinators. Track, review, and approve all time and attendance, including, but not limited to PTO, UTO, and VTO. Communicate and enforce best practices, procedures, and quality control measures to ensure the team’s work meets organizational and legal standards. Conduct weekly 1 : 1 meetings to offer continuous training and development opportunities for Offer Coordinators, ensuring they stay current with legal trends, tools, and compliance requirements. Conduct regular performance reviews, offering constructive feedback and implementing professional growth plans for team members. Assess lawsuit intake and case volume to effectively manage resource allocation, ensuring Offer Coordinators are assigned cases and tasks that align with their available bandwidth and workload capacity. Oversee the process of obtaining legal documentation for settlement agreements from opposing counsel, coordinating timely signatures of the documents by both clients and the staff attorney, providing signed documents to opposing counsel, and confirming filing with the court. Supervise the management of case files, ensuring proper documentation, organization, and storage of digital records. Address and elevate Offer Coordinator challenges and concerns to identify workflow inefficiencies, mitigate risks, and ensure prompt resolution. Serve as a liaison between coordinators, attorneys, and leadership teams to ensure smooth communication and efficient case management, with a focus on state‑specific rules and regulations. Collaborate with Legal Operations Managers and the Quality Department to implement, improve, and maintain quality programs, ensuring accuracy and consistency in paralegal work. All other duties as assigned. Required Knowledge, Skills, and Abilities To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Education and Experience A combination of education and experience will be considered Required Paralegal certification, similar legal services degree, or 3+ years of paralegal experience Minimum of 2 Years of experience in Legal Case Management, with experience working cases through the complete case file. Above average skills in Microsoft Office Suite, including Word, Outlook, Excel, and PowerPoint Proactive in finding solutions while also using discernment when escalating issues Demonstrates ownership of work and maintains excellent quality standards Ability to communicate both verbally and in written format at a high level Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Strong interpersonal and communication skills to work effectively with team members, internal partners, and clients. Preferred Bachelor’s degree in Pre‑Law, Business, Communication, or other similar field 3+ years of leadership experience Familiar with FDCPA guidelines. Effectively present information in one‑on‑one and group situations to customers, clients #J-18808-Ljbffr