Front Office Agent

Awarded “Best Hotel in Venice” and ranked among the Top 20 Hotels in the World by Condé Nast Traveller (2025), this majestic resort immerses guests in a 900-year-old historic building, rich in charm and Renaissance tradition. It features a collection of beautifully restored monastic structures, a 12th-century chapel, and nearly 6 hectares of ancient gardens offering breathtaking views of the city, along with 196 meticulously furnished rooms and suites – including the largest and most exclusive suite in Venice.
Annual art installations rotate throughout the property in conjunction with the Venice Biennale. Inside, the hotel seamlessly blends contemporary style with Renaissance influences, boasting six-meter-high ceilings, wide corridors, grand staircases, and intricate details such as terrazzo floors, silk-covered walls, and Murano glass chandeliers, making it one of Europe’s premier hotels for art exhibitions.
Serenity permeates the hotel’s exclusive environment, enhanced by the hotel’s heated outdoor pool, tennis court, jogging paths, pitch & putt golf course, and a fully equipped kids’ club – ensuring an unforgettable stay.
The hotel’s proximity to St. Mark’s Square, its exceptional culinary offerings featuring a rich variety of Italian cuisine, and its unique combination of event spaces invite guests to create truly memorable experiences.
As we prepare for our imminent reopening, we are recruiting for the season 2026:
JOB TITLE: Front Office Agent
DEPARTMENT: Front Office
HOTEL / UNIT: San Clemente Palace Venice
REPORTS TO: Office Manager / Rooms Division Manager
NATIONALITY: Eligible for a working permit in Italy
EDUCATION: Hotel Apprenticeship, Higher College Education
EXPERIENCE: To fill the position, one of the following is required:
-Minimum of one year experience in a customer service position
LANGUAGE: Ability to work and communicate in a multinational environment:
-Italian – excellent oral and written skills (as applicable)
-English – good oral and written skills
-Additional language – beneficial
COMPETENCIES: Include the skills the candidate must have to fill this position:
-Operational knowledge of front desk operations
-Luxury Hotel Experiences
-Communication skills
-Brief knowledge of hotel operations & Computer systems
TECHNICAL COMPETENCIES: Computer literacy adapted to the field of training:
-Knowledge in Microsoft Office (Word, Excel and PowerPoint)
-Knowledge of Opera
-Basic knowledge of Micros is a plus
SCOPE
The incumbent in this position is responsible for checking-in and checking-out Hotel guests in a friendly and caring manner according to the Resort procedures and Leading Quality Assurance (LQA) standards. At all times, he/she must display a professional and positive image of the hotel as they play a crucial role in the first and last impression the guest receives of the hotel.
OVERALL OBJECTIVES
The job of Front Office Agent is executed satisfactorily when:
-Up-selling is focused on and executed in order to increase room revenues.
-Shift closing is done properly.
-Financial Policies and Procedures are supported and followed.
-LQA (Leading Quality Assurance) audit results are 85% and above.
-CSS (Customer Satisfaction Survey) results are rated on an average with “5” and above.
MAIN RESPONSIBILITIES
-Check in the arriving guest and check out the departing guests in a friendly and caring manner according to the Kempinski and Leading Quality Assurance (LQA) standards.
-Ensure that LQA results are above 85%.
-Upon check in, register guest and assign rooms. Accommodate special requests whenever possible. If needed, assist guests in completing the registration cards. Use suggestive selling techniques to sell rooms and to promote other services of the hotel. Verify the guest’s method of