Technical Service Engineer

Overview The Opportunity: Our Technical Service Organisation currently has an open position for a Technical Service Engineer to join our team. We are looking for a motivated person with experience focusing on in-house technical maintenance, calibration, validation and repairing our sold portfolio of laboratory instruments.ResponsibilitiesInstall, repair, calibrate and validate instruments in house or at customers’ sites.Process customer requests, resolve technical issues, handle general inquiries, cross-reference, expedite and communicate with internal teams, suppliers, customers and sales representatives.Serve as a liaison with all parties to enable sales growth and achieve customer satisfaction in every transaction.Assist the sales team with identifying solution opportunities and support related to service and applications.Follow up with internal teams, suppliers and customers on outstanding issues.Coordinate information flow and utilise local cross-functional contacts and the CRM database to manage customer requests and interactions.What We Are Looking ForHigh technical / professional school qualification with 5+ years of experience in a fast-paced, customer-focused environment with solution-based selling.Degree level education is advantageous.Demonstrates ability to effectively use technology platforms including CRM tools.Good understanding of the company’s products, services and solution offerings, as well as work processes, policies and procedures.Mandatory deep technical and electronic knowledge.Strong verbal, written and Microsoft Office skills.Good understanding of relationship types and ability to work in a matrix organization.Fluent in Italian (mother tongue) and English; additional languages are a plus.Outstanding interpersonal skills with the ability to interact with various client and supplier types.Good time management, problem solving and stress management abilities.Team player with a professional approach; highly customer-focused and proactive.Our Offer The position offers a permanent, full-time contract with benefit packages. We welcome candidates from all backgrounds, including those in protected categories.Disclaimer The statements describe the general nature and level of work performed by employees in this classification and are not an exhaustive list of responsibilities, duties and skills required. Avantor is proud to be an equal opportunity employer.Why Avantor? Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges advances life-changing science. The work we do changes people’s lives for the better and supports diverse career growth in a culture that values learning and inclusion.Apply todayEEO Statement We are an Equal Employment/Affirmative Action employer and a federal contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by law.If you need a reasonable accommodation for any part of the employment process, please contact us by email at and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis.Privacy Policy: We will use the personal information that you have submitted to consider your application. Your privacy is important to us. Please review our Privacy Policy for details on how we handle and retain your information.#J-18808-Ljbffr