Automotive Field Service Engineer
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In this role, you will serve as the escalation expert for dealership and repair teams, diagnosing and solving complex vehicle faults to minimize downtime and ensure first-time-right repairs. You will work on-site and remotely across Italy, supporting fleets and individual cases while contributing to continuous improvement. You’ll leverage OEM diagnostic tools and wiring diagrams to pinpoint root causes and mentor technicians, shaping efficient, reliable repair processes. This opportunity lets you apply deep vehicle knowledge within a collaborative, travel-heavy environment that values hands-on problem solving.
Retribuzione / Benefits monthly travel throughout Italy
office week in Rome
equal opportunities employer
Disability Confident scheme
Responsabilità Support dealerships and repairers on-site and remotely
Diagnose and resolve complex electrical, electronic, and drivability faults
Use OEM tools (wiTECH, DiagBOX) for diagnostics, flashing, and parameterization
Identify root causes using wiring diagrams and technical documentation
Support both individual cases and wider technical issues across fleets
Create clear technical reports and case updates
Coach technicians and provide hands-on guidance
Feed recurring issues into continuous improvement
Requisiti fondamentali Strong experience in automotive diagnostics / technical support / workshop or field service
Proven ability to fix complex electrical/electronic faults
Hands-on use of OEM diagnostic tools
Confidence reading wiring diagrams and technical documentation
Experience working with workshops, engineering, or technical teams
Ability to support and guide technicians
Preferred: experience in field-based or multi-site support, multi-brand exposure with an OEM/importer technical support background
coaching and mentoring
clear communication
team collaboration
Modern vehicle systems: powertrain, ADAS, body electronics
Networks: CAN / LIN / FlexRay
Diagnostic methods: root cause analysis, guided diagnostics, flashing
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