Client Onboarding
5 giorni fa
Spoki is the conversational marketing platform that enables businesses to communicate with their customers through WhatsApp, Voice, and SMS. We help over 1,800 companies turn conversations into conversions, with open and engagement rates that far exceed traditional channels. We're growing fast and looking for an Client Onboarding & Training Manager to become the go-to person for our new customers, guiding them from day one to full platform adoption. Why Join Us At Spoki, we believe our customers’ success is our success. As an Onboarding Manager, you’ll be the person who turns a signed contract into a valuable partnership. Every customer you activate, train, and guide toward full adoption is a tangible win. If you’re passionate about helping businesses grow, if you love seeing the results of your work, and if you want to be part of an expanding Italian SaaS company, Spoki is the right place for you. The Role As an Client Onboarding & Training Manager, you’ll be responsible for the initial success of new Spoki customers. Your main goal is to ensure that every customer activates the service correctly, understands the platform’s potential, and starts using it daily to achieve their business goals. You’ll be the face of Spoki during the crucial first months of the customer relationship: from technical setup to training, from the first message sent to full adoption. Your success will be measured by your ability to turn new customers into active, satisfied users. What You’ll Do Activation & SetupGuide new customers through the service activation process, ensuring they complete all necessary steps Support initial platform configuration based on each customer’s specific needs Remove any technical or operational blockers that slow down the onboardingTraining & AdoptionDeliver personalized training sessions to help customers discover platform features Identify the most relevant use cases for each customer and propose practical solutions Create tailored onboarding paths based on industry, goals, and digital maturity levelFollow-up & Lock-inMaintain regular, structured contact with customers throughout the onboarding period Monitor usage levels and proactively intervene if engagement drops Recommend strategies and best practices to maximize the value customers get from the platform Ensure customers integrate Spoki into their daily operationsInternal CollaborationWork closely with Sales, Customer Success, and Support teams to ensure a smooth handover Share feedback and insights to continuously improve the onboarding process Contribute to the creation of training materials and self-service resourcesYour Goals You’ll be measured on clear, results-oriented KPIs:Activation Rate: percentage of customers who complete service activation within the expected timeframe CSAT (Customer Satisfaction): customer satisfaction level during the onboarding phase Consumption: platform usage volume (messages sent, conversations activated) by customers in onboardingWhat We’re Looking ForAt least 2-3 years of experience in onboarding, customer success, or
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Client Onboarding
6 giorni fa
Giuliano di Roma, Italia Spoki A tempo pienoSpoki is the conversational marketing platform that enables businesses to communicate with their customers through WhatsApp, Voice, and SMS. We help over 1,800 companies turn conversations into conversions, with open and engagement rates that far exceed traditional channels.We're growing fast and looking for anClient Onboarding & Training Managerto become...
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Client Onboarding
5 giorni fa
giuliano di roma, Italia Spoki A tempo pienoSpoki is the conversational marketing platform that enables businesses to communicate with their customers through WhatsApp, Voice, and SMS. We help over 1,800 companies turn conversations into conversions, with open and engagement rates that far exceed traditional channels.We're growing fast and looking for anClient Onboarding & Training Managerto become...
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Client Onboarding
5 giorni fa
giuliano di roma, Italia Christian Louboutin A tempo pienoWho We AreSpoki is the conversational marketing platform that enables businesses to communicate with their customers through WhatsApp, Voice, and SMS. We help over 1,800 companies turn conversations into conversions, with open and engagement rates that far exceed traditional channels.Why Join UsAt Spoki, we believe our customers' success is our success. As...
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Client Onboarding
6 giorni fa
Roma, Italia Spoki A tempo pienoSpoki is the conversational marketing platform that enables businesses to communicate with their customers through WhatsApp, Voice, and SMS. We help over 1,800 companies turn conversations into conversions, with open and engagement rates that far exceed traditional channels. We're growing fast and looking for an Client Onboarding & Training Manager to become...
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Client Onboarding
6 giorni fa
Roma, Italia Spoki A tempo pienoSpoki is the conversational marketing platform that enables businesses to communicate with their customers through WhatsApp, Voice, and SMS. We help over 1,800 companies turn conversations into conversions, with open and engagement rates that far exceed traditional channels. We're growing fast and looking for an Client Onboarding & Training Manager to become...
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Client Onboarding
6 giorni fa
Roma, Italia Christian Louboutin A tempo pienoWho We Are Spoki is the conversational marketing platform that enables businesses to communicate with their customers through WhatsApp, Voice, and SMS. We help over 1,800 companies turn conversations into conversions, with open and engagement rates that far exceed traditional channels. Why Join Us At Spoki, we believe our customers' success is our success....
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Onboarding & Adoption Manager — SaaS Growth
6 giorni fa
Giuliano di Roma, Italia Spoki A tempo pienoA growing SaaS company in Italy is searching for a Client Onboarding & Training Manager. You will be responsible for guiding new customers through activation and training, ensuring they understand the platform. Ideal candidates should have 2-3 years of experience in onboarding or customer success roles, possess excellent communication skills, and be fluent...
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SaaS Onboarding
6 giorni fa
Giuliano di Roma, Italia Christian Louboutin A tempo pienoA leading digital marketing firm is seeking a Client Onboarding & Training Manager in Italy to drive customer success from initial activation to full adoption of the platform. You will ensure clients understand and use the service effectively, guiding them through setup and training. You should possess strong communication skills and a proactive approach to...
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giuliano di roma, Italia Experian A tempo pienoCompany DescriptionExperian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and...
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Hybrid/Remote Customer Success Lead: Onboarding
1 settimana fa
Giuliano di Roma, Italia Complaion A tempo pienoUna startup innovativa cerca un Customer Success Specialist per gestire il supporto ai nuovi clienti e assicurare una certificazione efficiente. Sarai responsabile dell'onboarding di clienti in platforma e della gestione delle relazioni con partner strategici. Richiesta laurea e almeno 2 anni di esperienza in ruoli simili. Offriamo un contratto a tempo...
