Onboarding Lead

2 giorni fa

roma, Italia Arke A tempo pieno

About arkeWe raised €1.7 M in an international pre‑seed round to build Arke: the intelligent operating system for companies that make and move physical products.We unify the entire operational cycle – from sales order to shipment – with a single platform used by the entire company.With Arke, manufacturers and distributors can :Manage their product catalogue, BOMs, and inventoryPlan and execute procurement and productionCoordinate every stakeholder involved in fulfillmentEvery day, Arke tells companies exactly what they should be doing next to ensure sales orders are delivered on time, production runs efficiently, working capital and inventory value are optimized.Arke turns chaotic workflows into confident action. We unlock smarter, faster, more resilient operations for the companies that move GDPs.The roleYou’ll join a small, fast‑moving team where you own onboarding end‑to‑end — from understanding a customer’s messy processes to getting them live on Arke in just a few weeks.You won’t just run onboarding: you’ll build the onboarding engine that will scale across dozens of manufacturing companies.You’ll be the bridge between customers, product, and engineering. What you design will directly shape how manufacturers work, make decisions, and run their operations.What you’ll doLead customers from \"signed\" to \"live\" with a clear, structured onboarding planMap chaotic processes into clean workflows and define a realistic V1Collect and structure customer data (products, BOMs, inventory, orders)Translate customer needs into crisp, actionable requirements for engineeringConfigure first workflows and automations together with the product teamBuild templates, checklists, and processes that make onboarding predictableRun weekly check‑ins, keep customers accountable, and unblock issues fastTurn patterns into repeatable components that improve future onboardingsWe’re looking forExperience leading implementations of complex operational systems — ERP, WMS / MES, PLM, OMS, APS, or workflow automation platformsStrong ability to structure chaos — you turn messy inputs into clean workflowsTechnically fluent: comfortable with APIs, data models, triggers, and integrationsProject‑management excellence: you keep timelines, owners, and priorities clearProduct‑oriented thinker who can write clear requirements and spot patternsHigh ownership — you don’t wait for direction, you bring solutionsClear communicator who keeps customers guided, informed, and confidentComfortable working in a high‑intensity environment where speed and clarity matterAbility to challenge customers with empathy and firmnessNice to haveBackground in manufacturing, supply chain, or operations‑heavy environmentsBackground as a software developer or data scientistExperience in digital transformation or workflow designCompensation & commitmentStarting range: €40k to €60k + meaningful stock options, based on experience and our interview process.Full‑time, remote‑friendly, with optional in‑person time in our Milan office. In‑person visits to customers required.How to applyPlease send your CV / Resume and relevant links to , using the subject line format : Onboarding Lead Application - (Your Name).#J-18808-Ljbffr

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