Senior Optician

About MOSCOT

MOSCOT is a five-generation family-owned New York City institution renowned worldwide for its iconic eyewear — The MOSCOT Originals. MOSCOT infuses its unmistakably refined, downtown aesthetic with over 111 years of eyewear expertise, and unparalleled Craftsmanship to create its timeless eyewear. While now recognized as a global fashion brand, MOSCOT remains, at heart, a neighborhood optical shop.

Job Description

We are looking for an enthusiastic, fun loving, and hardworking Senior Optician to join our Shop in Milan . This individual enjoys providing superior customer service, is a team player, and has a high degree of emotional intelligence. A love for fashion and a level of excellence is a must.

Tasks & Responsibilities

Eye-Tests and Customer Service:

• Greet all customers pleasantly and with courtesy, provide customers with clear directions and provide all information regarding products and services
• Understanding of the MOSCOT brand and story and ability to communicate this heritage to the customer
• Create a memorable MOSCOT Shop experience
• Collaborate with MOSCOT family members to keep shop tidy and organized
• Answer and direct phone calls as needed
• Respond and collaborate with lab and shop teams on all orders

Inventory Control:

• Assist with cycle counts, receipts, and returns of frame and stock lens inventory
• Process inter-shop transfers in the POS system
• Confirm that tickets match the physical frame

Requirements

• Licensed as optician, with previous experience in Retail shops
• Fluency in English and Italian, both written and spoken
• Clear and articulate communication skills with empathy towards customers
• Weekend and Holiday availability required.

·       Works as a team player as well as an individual contributor

·       Embraces challenges, learning new skills and thrives in an energetic environment

Perks and Benefits

• Discretionary yearly bonus based on personal and Shop performances
• Free glasses each year according to the Company policy
• Discounts on glasses for staff, family and friends
• Training courses
• International and open-minded environment
• Young and flexible working environment.