ZI372 - House Manager/Major Domo - Tuscany, IT

Overview Seeking a superb, highly motivated Major Domo/Property Manager for a stunning, privately owned estate in Tuscany. The owners are looking for 6* service and standards, and this role will be about ensuring extremely high expectations are met, and that the household operates smoothly and cohesively. Ultimately, you will be creating a world class private home and experience for all those that visit the estate.Please note that separate, pet-friendly accommodation is provided, and the family are also open to considering a fantastic Domestic Couple.Responsibilities This person will be heading up a team of people but must still have a hands-on approach. Responsibilities will include (but are not limited to):Ensuring the smooth running of the household and servicing of principals and guestsSupervising the Household Staff who service the various locations and buildings on the estate, including recruitment, training, payroll management, performance reviews and schedulesManaging the estate including household staff, family and guests, contractors, visiting schedules, budgets, and paymentsEngaging and overseeing outside contractors, service providers, and suppliersDevelopment and maintenance of Service Operating Procedures, policies, and household manuals, for the effective running of the buildings on the estateFinancial management, budget administration, and purchasing for the estate, as well as financial administration for the householdPlanning and scheduling the regular and routine maintenance and repairs of the property on the estate, as well as overseeing household projects as requiredOversee security and communication systems for the propertyRegular interaction with principals to maintain direct communication and compliance with their needsOrganisation of guest itineraries, including transport arrangements, booking restaurants and activities and managing schedules, arrivals and departuresEnsuring world class service of meals and refreshments for family and guestsRegulatory compliance of house (insurance, health and safety etc)Maintenance of vehicles, wine cellar, household supplies, furnishings and tableware, and other household/estate itemsOverseeing, managing and developing vineyard and olive productionWorking alongside a Project Manager on a variety of existing and future projects, including developing staff housingDevelopment and maintenance of Estate's online presence, general communications and marketingRequirements Exceptional organisational skillsDynamic, self-motivated and proactive approach for project and team managementStrong time management and organisational abilities along with budget management skills and proficiency.Exceptional written and verbal communication, and analytical skillsAbility to lead, motivate, train, and manage a team of diverse skills, knowledge, and experienceA ‘hands on attitude’ and a readiness to get physically involved and get things doneThe ability to build strong, professional relationships with both family members, external visitors, stakeholders and staffHigh computer literacy with ability to use various software applications for budgeting and reporting and internal booking systemsStrong project management skillsAbility to commit time when principals and guests are in residenceHighly proficient in Italian and EnglishProven experience as a Major-domo / House Manager or similar role in a similar environmentDemonstrable experience of strong leadership and management skills, with the ability to effectively supervise, motivate staff and lead by exampleExcellent organisational and time-management skills, with the ability to manage multiple tasks and responsibilitiesKnowledge of household systems and maintenance, including basic plumbing, and security systemsExperience of financial management, including the development and maintenance of budgets and the review of financial reportsExperience of working with trust and discretion and of maintaining confidentiality#J-18808-Ljbffr