Desktop Support Engineer
3 giorni fa
Technical Recruiter || Global Field Services || EUC || Networking || Server || Storage || Datacentre || ITAD || WIFI Surveys || Retails || TPM Work type: FTELanguage: English, Local C1, B2JOB DESCRIPTIONDesktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Centre. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have 2-3 Years’ experience in Windows Desktop support.Position Responsibilities and FunctionsProvide first/second level contact and problem resolution for customer issues.Work with vendors to remediate complex AV issues as needed.Provide timely communication on issue status and resolution.Maintain ticket updates for all reported incidents.Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.Should have basic knowledge of Mac operating system, to support Apple pc users.Install, upgrade, support and troubleshoot for printers, computer hardware.Performs general preventative maintenance tasks on computers, laptops, printers.Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.Candidate Required Minimum Qualifications and SkillsBachelor’s Degree or equivalent in Computer Science or related field.CompTIA A+, Microsoft Certified Professional (MCP) or better.Minimum of 2-3 years of IT experience.Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.Proven analytical, troubleshooting and problem-solving skills.Proven ability to multi-task, effectively determine priorities and meet SLA’s.Excellent communication relationship-building and internal customer service skills.Adaptable and flexible in a fast-changing industry and work environment.Willing to work off-hours and weekends when required for projects or emergency support.Seniority Level Entry levelEmployment Type Full-timeJob Function Administrative, Information Technology, and OtherIndustries IT Services and IT Consulting#J-18808-Ljbffr
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Desktop Support Engineer
2 settimane fa
Milan, Italia Tech Zone LLC A tempo pienoWork type: FTE Language: English, Local C1, B2JOB DESCRIPTIONDesktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer...
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Desktop Support Engineer
1 settimana fa
Milan, Italia Altro A tempo pienoTechnical Recruiter || Global Field Services || EUC || Networking || Server || Storage || Datacentre || ITAD || WIFI Surveys || Retails || TPMWork type: FTELanguage: English, Local C1, B2JOB DESCRIPTIONDesktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to...
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Desktop IT Support Engineer
3 settimane fa
Milan, Italia Altro A tempo pienoA leading IT service provider in Milano is seeking an IT Desktop Support Engineer to deliver technical support for hardware, software, and network issues. The ideal candidate should hold a Bachelor's degree in Information Technology and have 1–3 years of relevant experience. Key responsibilities include troubleshooting, system maintenance, and user
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Desktop Support Technician
1 settimana fa
Milan, Italia Altro A tempo pienoDesktop Support Technician – EOS IT SolutionsJoin to apply for the Desktop Support Technician role at EOS IT Solutions .Company OverviewEOS IT Solutions is a family‑run Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders. We deliver forward‑thinking...
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Desktop Support Technician
2 settimane fa
Milan, Italia Altro A tempo pienoDesktop Support TechnicianOur CompanyEOS IT Solutions is a family‑run Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders. We deliver forward‑thinking solutions based on multi‑domain architecture, with a strong focus on customer satisfaction and service...
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Desktop Support Technician
1 settimana fa
Milan, Italia EOS IT Company A tempo pienoDesktop Support Technician Our CompanyEOS IT Solutions is a family-run Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders. We deliver forward-thinking solutions based on multi-domain architecture, with a strong focus on customer satisfaction and service...
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Desktop Support Technician
5 giorni fa
Milan, Italia EOS IT Company A tempo pienoDesktop Support TechnicianOur CompanyEOS IT Solutions is a family-run Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders. We deliver forward-thinking solutions based on multi-domain architecture, with a strong focus on customer satisfaction and service...
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Desktop Support Technician
2 settimane fa
Milan, Italia EOS IT Company A tempo pienoDesktop Support Technician Our CompanyEOS IT Solutions is a family-run Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders. We deliver forward-thinking solutions based on multi-domain architecture, with a strong focus on customer satisfaction and service...
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Desktop Support Technician
5 giorni fa
Milan, Italia EOS IT Company A tempo pienoDesktop Support Technician Our Company EOS IT Solutions is a family-run Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders. We deliver forward-thinking solutions based on multi-domain architecture, with a strong focus on customer satisfaction and service...
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Desktop Support Technician
1 settimana fa
Milan, Italia EOS IT Company A tempo pienoDesktop Support Technician Our Company EOS IT Solutions is a family-run Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders. We deliver forward-thinking solutions based on multi-domain architecture, with a strong focus on customer satisfaction and service...
