Junior Customer Success Specialist

2 giorni fa

monza, lombardy, Italia Cora Hospitality Tempo pieno

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Junior Customer Success Specialist
Milano / Hybrid | Full-time | Apprendistato professionalizzante
WHO WE ARE
At Cora, we're building the first AI-powered Operations Management Platform for the hospitality industry.
We help hospitality teams simplify operations, reduce friction, and deliver better guest experiences — effortlessly.
We believe work should feel like great hospitality: smooth, human, and actually enjoyable.
Today we work with 300+ properties and around 10,000 users across Italy, Spain, Portugal, Greece, and Albania. We're growing fast — and that means a lot of new hotels to bring on board, properly.
THE ROLE
We're looking for a Customer Success Specialist to own the moment that matters most: the first weeks after a property joins Cora.
You'll set up new hotels, train their teams, and make sure Cora actually gets used — by housekeepers, maintenance staff, and front office people who often have never worked with a management tool before. Then you'll stay with those accounts: watching adoption, solving friction, spotting where Cora can do more for them.
Here's the thing: the best person for this job has worked in a hotel. If you've spent a year at reception, you already know what a stressful check-in looks like, why the housekeeping report is always late, and how a GM talks. That's knowledge we can't teach — everything else, we can.
WHAT WE'RE LOOKING FOR
Direct hospitality experience — even just 1 year at reception, front office, or guest relations. This is the part that matters most to us.
Fluent Italian and English. Spanish is a strong plus.
Comfortable teaching and explaining
Organized and reliable — you'll be the single point of contact for dozens of properties
Curious about tech, or at least unafraid of it. You don't need a technical background; you need to want to understand how things work.
Proactive: we'll tell you the goal, not every single step
No previous SaaS or Customer Success experience required. We'll teach you that.
WHAT YOU'LL DO
Own the onboarding of new properties end to end: setup, configuration, staff training, first weeks of usage
Run training sessions on site and remotely, in Italian, English, and Spanish
Monitor adoption across your accounts and step in before a customer goes quiet
Be the go-to contact for your properties — the person they actually want to call
Collect and structure customer feedback, and bring it to the product team
Spot upsell and expansion opportunities within existing accounts
Help us build the onboarding playbook: you'll shape how we do this, not just execute it
WHAT YOU'LL LEARN
How a B2B SaaS company works from the inside — product, sales, success
Customer success methodology: onboarding, adoption metrics, retention, expansion
How to read data and turn it into a conversation with a client

Junior Customer Success Specialist

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