Product Support Specialist

1 giorno fa

verona, veneto, Italia Stryker Italia S.r.l. Tempo pieno

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Work Flexibility: Field-based

Product Support Specialist - Joint Replacement

Triveneto

Job Sum-up

Provides technical expertise to sales representatives, resellers and customers during the sales process. Performs technical sales support at customer sites or on a multiple-site basis. Resolves technical product/service issues

This is an individual contributor role that requires the use of judgement in applying professional expertise and is expected to work independently with minimal supervision. Roles typically require a university degree or an extensive amount of practical knowledge gained through experience. Job requires an understanding and application of procedures and concepts of own discipline. The job requires attention to detail in making evaluative judgements based on the analysis of factual information. This job typically requires a degree or equivalent and a minimum of 2 or more years experience.

The Job's Mission

The Stryker Product Support Specialist responsibilities include directly supporting all Stryker products associated with Joint Replacement procedures (including robotic surgery with Mako). This role will focus on servicing and supporting our clinical customers to strive for best-in-class specialist support with procedural excellence.

Additional responsibilities include working with the local sales team to coordinate training and events and managing day to day requirements of business support, ensuring Stryker delivers exceptional levels of service to our broad range of customers.

Learn more about the Mako robot:

Learn more about the Joint Replacement implants:

Key Activities & Accountabilities

Servicing existing and new customer base within the theatre and clinical environment. Providing support for MAKO robotic procedures, and manual joint replacement surgeries. Providing theatre and wider HCP staff with training on Stryker products. Working closely with team members within the defined region, and the Regional Sales Manager, to ensure customer service levels are best in class. Auditing theatre Stryker stock (implants, disposables and instruments), managing consignment inventory and ensuring good asset management practice. Understanding the clinical application of the broader Stryker business to always offer customers the best possible solution. Conducting trials and evaluations of products in both theatre and the clinical environment as and when required. Implementation of training, provision of instruments and implementation of new Stryker business. This could include organizing and conducting training workshops and events for a broad customer group. Communicating essential features and benefits of products and their clinical application. Always demonstrating outstanding ethics. Treating customers and other employees with respect and representing Stryker in the best possible light. Behaving with integrity and delivering on commitments within required timescales. Observing customer needs and liaising with sales colleagues to follow up on and introduce new or additional Stryker products and/or support. Maintaining a basic business plan highlighting daily, weekly, and monthly objectives. Developing an understanding of the local healthcare environment and regional strategy. Additional responsibilities as directed by RSM (Regional Sales Manager).

What you need

Minimum Qualifications:

Bachelor’s degree in engineering, healthcare or related experience/training in a medical, scientific, technical field Minimum 3 years of experience working in healthcare Native or C2 level of Italian and advanced level of English (C1 minimum) Strong knowledge of the healthcare industry

Preferred Qualifications:

Sales experience working with implants will be a plus Experience working in Operating rooms Experience working with tenders in regulated environments MBA or Masters

Role details:

Territory: North Italy

Based Location: preferably Padova or Verona Type: Field Travel percentage: 80% Presence in OR: 50%

What We Offer

Company Car. As this is a field-based role with regular on-site meetings with customers, you will be provided with a customized company car including fuel card and all services. MAKO Product Training. To become a certified MAKO Product Specialist, you will

Product Support Specialist

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