Oracle Fusion Cloud SCM Principal Consultant

12 ore fa

roma, provincia di roma, Italia Ll Oefentherapie Tempo pieno

Oracle Customer Success Services

Oracle Customer Success Services (CSS) is uniquely positioned to help customers accelerate innovation, maximize the value of their Oracle technology investment, and support mission
- critical business processes throughout the lifecycle of Oracle Cloud Applications.

Who is Customer Success Services?

Customer Success Services (CSS) is uniquely positioned to help customers maximize the value of their Oracle technology investment by accelerating innovation and optimizing their Oracle Cloud environments. With more than 4,000 senior technical experts globally, most of them engineers, CSS provides tailored functional and technical expertise throughout the lifecycle of Oracle SaaS and PaaS solutions. We help customers improve product adoption, optimize business processes, support quarterly releases, and drive continuous service improvement to achieve their business objectives.

As we continue to expand our Customer Success Services team across Europe, we are looking for experienced consultants who are passionate about delivering exceptional customer outcomes and helping organizations succeed in their cloud journey.

Lifecycle Management

As customers grow and mature in their cloud journey, Customer Success Services (CSS) acts as a trusted partner, enabling greater product adoption, enhanced user experience, and continuous business value. Our focus on continual service improvement is a key differentiator. As part of the Customer Success Services organization, you will play an integral role in the lifecycle management of Oracle SaaS and PaaS solutions, leveraging your functional expertise and creativity to optimize business and IT processes, improve solution adoption, and drive ongoing
innovation. In this role, you will provide day-to-day functional support, develop product extensions and enhancements, assist customers throughout their cloud transformation journey, coordinate quarterly release management activities, resolve complex business and technical challenges, and collaborate closely with customer teams to help them achieve their strategic business objectives and key performance indicators (KPIs)

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