Travel Experience Specialist

2 settimane fa

Florence, Italia Prestige Travel Agency by Mich A tempo pieno

About the Role Prestige Travel Agency by Mich is seeking a Luxury Travel Consultant – Customer Experience to support clients throughout every stage of their travel journey. In this client-facing role, you will serve as a trusted point of contact—from initial booking through post-trip follow-up—ensuring a seamless, personalized, and high-quality experience. This position is ideal for someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and creating exceptional client experiences. Key Responsibilities Respond promptly and professionally to client inquiries via phone, email, and messaging platforms Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests Provide accurate and timely information regarding destinations, travel requirements, and agency policies Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction Proactively follow up with clients before and after travel to ensure a positive experience Address client concerns or issues with empathy, professionalism, and solution-oriented thinking Maintain clear documentation and update booking systems as required Qualifications & Skills Excellent verbal and written communication skills Strong customer service background (travel, hospitality, or service-related experience preferred) Highly organized with strong attention to detail Comfortable using technology and learning new booking platforms and systems Reliable, proactive, and able to manage multiple client requests efficiently Genuine interest in travel and helping clients plan memorable experiences What We Offer 100% remote work environment Flexible scheduling options Opportunities for professional growth within the agency Access to travel perks and industry-related discounts Supportive team culture with ongoing training and development Equal Opportunity Statement Prestige Travel Agency by Mich is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all team members.

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