Order to Cash

17 ore fa

Roma, Italia Vertiv Group Corp. A tempo pieno

Job Description At Vertiv, we're on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected. With $6.9 billion in sales, a strong customer base and global reach spanning nearly 70 countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people. We are seeking Order to Cash - Customer Project Management Process Director to join our team in Tognana, Italy The Order to Cash - Customer Project Management Process Director will own the end-to-end design, implementation, standardization, and continuous improvement of OTC process across five global regions and multiple business units, covering diverse business models such as high-volume SKU-based, Configure-to-Order (CTO), and Engineer-to-Order (ETO). This role is pivotal in implementing an AI-driven, highly automated OTC ecosystem that seamlessly interoperates with adjacent processes (SIOP, NPDI, P2P, Opportunity-to-Order) while meeting the differentiated needs of Global Strategic Accounts (GSAs), SMEs, and all Vertiv customers. The Process Leader will ensure cross-functional collaboration, robust program governance, and measurable performance improvement across all OTC stages, from order capture and configuration through fulfillment, invoicing, collections, and dispute management. More specifically the core focus will be on : Milestone Management, Project Costing, Revenue Management, Installation, Commissioning. What kind of work will you be doing? Program Leadership and Strategy Design and implement a globally harmonized Customer Project Management process architecture that supports SKU, CTO, and ETO business models, ensuring clear process variants, decision rules, and standard work for each model. Develop and execute the global OTC transformation strategy, aligned with business objectives, customer segmentation, and the integration roadmap with SIOP, NPDI, P2P, and Opportunity-to-Order processes. Identify, prioritize, and lead OTC automation and AI initiatives (e.g., RPA for order entry, credit checks, billing; predictive analytics for demand, promise dates, and

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