Enterprise Customer Success Manager

3 giorni fa


Ivrea, Italia Orbcomm A tempo pieno

Join Us as an Enterprise Customer Success Manager (E-CSM) – Smart Containers & Supply ChainReady to deliver measurable ROI and act as a strategic partner for global maritime leaders? At ORBCOMM, we’re seeking a highly skilled Enterprise CSM to drive adoption, growth, and long-term success for our Smart Containers line of business.Why You’ll Love Working HereAs a key member of ORBCOMM’s International Sales team, you’ll act as a trusted consultative partner, deeply embedded within the client’s organization to understand their structure, priorities, KPIs, and decision-making processes. Your mission : help customers fully realize the ROI of our IoT solutions through insights, value mapping, and strategic engagement.This high-impact role blends product expertise, business analysis, change management, and executive stakeholder alignment to deliver meaningful, measurable improvements. You’ll work cross-functionally to elevate adoption, strengthen relationships, and influence strategic decisions that optimize operations and unlock growth.Enjoy a hybrid schedule—combine a strong on-site presence to drive customer success with the flexibility to connect remotely from any of the following Alpine regions : Rhône-Alpes (France), Turin area (Italy), or Vorarlberg (Austria).What You’ll DoDrive Measurable Customer Value & ROI Define baseline KPIs and co-create ROI models tailored to container logistics and maritime operationsTrack and communicate progress, highlighting measurable outcomes and strategic improvementsIdentify operational inefficiencies related to the baselined KPIs, and recommend best practices to maximize adoption and impactOversee governance and execution of pilot programs to ensure alignment with customer needsLeverage Deep Product Expertise Develop expert-level knowledge of ORBCOMM’s Smart Containers solutions, integrations, and industry applicationsTranslate product capabilities into business value tied to container visibility, asset utilization, and supply chain optimizationShare insights and best practices across accounts and internal teamsProactively identify expansion opportunities that enhance container operations and client successAct as an Embedded Client Partner Immerse in customer environments to understand enterprise structure, workflows, and decision-making dynamicsBuild trust-based relationships with influencers and operational teams in maritime and container logisticsMap stakeholder ecosystems and monitor risk indicatorsAdvise customers on process optimization, KPI improvement, and maximizing platform utilizationCollaborate Cross-Functionally Partner with



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