Italian Customer Support Specialist

1 giorno fa


giuliano di roma, Italia Cross Border Talents A tempo pieno

Rome, Metropolitan City of Rome Capital, ItalyAbout the job Italian Customer Support SpecialistCustomer Support Specialist - Small Appliances GroupLocation: Oriente, LisbonStart Date: July 24, 2024Work Schedule:5 days a week, 8 hours a day- Relocation Assistance:- Reimbursement of Airfare up to 400 in Economy class on the 6th month of the contract- Apartment Room with rent of 280 for 12 months (deducted from the payslip)Contract Duration:1 yearJob Description:- Provide top-tier tech support to clients post-sales for various domestic appliance brands.- Act as the primary point of contact for customer tech support via phone and email.- Conduct initial diagnostics of client issues using 60 available processes and escalate complex issues.- Proactively enhance client satisfaction during diagnostics, including using YouTube tutorials for extra support.- Communicate with customers via email or phone to provide product information, follow up on orders, handle minor repairs, and address complaints.- Utilize three different software programs during the support process.- Cross-selling skills are advantageous.Compensation:- Performance Bonus- Complexity Bonus- Health InsuranceIf you possess C2 proficiency in Italian and have experience in Customer Support, this role in Lisbon offers a **Welcome Bonus of 2000**. Join our team to deliver exceptional customer service and technical support for renowned domestic appliance brands.Apply now with your updated CV to be considered for this exciting opportunity.#J-18808-Ljbffr



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    Rome, Metropolitan City of Rome Capital, ItalyAbout the job Italian Customer Support SpecialistCustomer Support Specialist - Small Appliances GroupLocation: Oriente, LisbonStart Date: July 24, 2024Work Schedule:5 days a week, 8 hours a day- Relocation Assistance:- Reimbursement of Airfare up to 400 in Economy class on the 6th month of the contract- Apartment...


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