Customer Quality Assurance Manager
5 giorni fa
Location: Treviso area, Italy (with international travel)OverviewWe are seeking a Customer Quality Assurance Manager to join a leading organization operating in the lighting solutions sector. Reporting to the European Customer Care Manager, this role will lead a dedicated team and be responsible for ensuring high levels of customer satisfaction across the European product portfolio. The successful candidate will operate in a global environment, combining strong technical expertise with leadership, customer focus, and a continuous improvement mindset.Key ResponsibilitiesCoordinate and resolve technical customer complaints within an international business contextProvide high-level technical support, ensuring clear and effective communication with customers throughout the resolution processLead in-depth technical analysis of returned productsPrepare detailed technical reports to support customers and internal stakeholdersNegotiate and manage costs related to on-site replacements, balancing economic sustainability with strong customer relationshipsActivate and coordinate cross‑functional internal teams to ensure timely and effective customer responsesCollaborate closely with R&D and Production teams to prevent recurring quality issuesDefine, monitor, and analyze quality KPIs and metrics to identify trends and improve customer satisfactionDrive continuous quality improvement initiatives proactivelyParticipate in internal and market risk assessments related to qualitySupport the implementation of corrective and preventive actions in complaint management processesPromote the correct and effective execution of quality processes across the organizationCandidate ProfileBachelor’s or Master’s degree in Electrical / Electronic Engineering, Quality, or a related technical disciplineMinimum 5 years of experience in customer quality management, preferably in lighting or electronics sectorsStrong problem‑solving skills and a customer‑centric approachProven experience in team leadership and developmentSolid knowledge of quality management systems and continuous improvement methodologiesStrong technical expertise in power electronics and/or LED driver technologyFluent English required; additional European languages are a plusExperience working in international and multicultural environmentsAbility to align internal stakeholders and coordinate across departmentsStrong leadership style with the ability to bridge cultural and communication differencesWork locationProvince of Treviso, with availability for international travel.#J-18808-Ljbffr
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Customer Quality Assurance Manager
5 giorni fa
giuliano di roma, Italia SoTalent A tempo pienoLocation: Treviso area, Italy (with international travel)OverviewWe are seeking a Customer Quality Assurance Manager to join a leading organization operating in the lighting solutions sector. Reporting to the European Customer Care Manager, this role will lead a dedicated team and be responsible for ensuring high levels of customer satisfaction across the...
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Customer Quality Assurance Manager
5 giorni fa
Giuliano di Roma, Italia SoTalent A tempo pienoLocation: Treviso area, Italy (with international travel) Overview We are seeking a Customer Quality Assurance Manager to join a leading organization operating in the lighting solutions sector. Reporting to the European Customer Care Manager, this role will lead a dedicated team and be responsible for ensuring high levels of customer satisfaction across the...
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Quality Assurance Bids
2 giorni fa
giuliano di roma, Italia Thales A tempo pienoQuality Assurance Bids - RomaThales invites applications for the role of BID Quality Manager within the joint venture Thales Alenia Space, a global space manufacturer. The position focuses on complex B2 and critical bids, coordinating quality assurance across multiple national teams.ResponsibilitiesDefine the quality assurance strategy for the offer,...
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Quality Assurance Specialist
4 settimane fa
giuliano di roma, Italia Farmabios A tempo pienoFarmabios, società appartenente al Gruppo Axplora, azienda leader nella produzione di principi attivi, è alla ricerca di un / una Quality Assurance Specialist.A diretto riporto del Quality Assurance Manager, la risorsa dovrà possedere i seguenti requisitiMansioniAudit clienti: programmazione, gestione e proposta CAPA planAudit fornitori di materie prime e...
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Giuliano di Roma, Italia SoTalent A tempo pienoA leading organization in lighting solutions is seeking a Customer Quality Assurance Manager to ensure high levels of customer satisfaction across the European product portfolio. The role includes coordinating technical complaints, leading quality KPIs definition, and driving continuous improvement initiatives. The candidate should have a...
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Quality Assurance Consultant
5 giorni fa
Giuliano di Roma, Italia PharmEng Technology A tempo pienoJoin to apply for the Quality Assurance Consultant role at PharmEng TechnologyJoin to apply for the Quality Assurance Consultant role at PharmEng TechnologyGet AI-powered advice on this job and more exclusive features.About The Job Quality Assurance ConsultantJob Summary: The Quality Assurance Consultant is responsible for the implementation, maintenance,...
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Quality Assurance Consultant
2 giorni fa
giuliano di roma, Italia PharmEng Technology A tempo pienoJoin to apply for the Quality Assurance Consultant role at PharmEng TechnologyJoin to apply for the Quality Assurance Consultant role at PharmEng TechnologyGet AI-powered advice on this job and more exclusive features.About The Job Quality Assurance ConsultantJob Summary: The Quality Assurance Consultant is responsible for the implementation, maintenance,...
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Quality Assurance Automation Engineer
2 settimane fa
sant'ambrogio di torino, Italia Concept Quality Reply A tempo pienoSiamo Concept Quality, la Reply Company specializzata nei servizi di Quality Assurance . Stiamo cercando un brillante Test Automation Engineer per guidare progetti di Quality Assurance nel mercato dei Servizi Finanziari. All'interno di Concept Quality Reply sarai coinvolto nei progetti dell'Area Servizi Finanziari, dove una profonda esperienza acquisita...
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Quality Assurance Automation Engineer
2 settimane fa
sant'ambrogio di torino, Italia Concept Quality Reply A tempo pienoSiamo Concept Quality, la Reply Company specializzata nei servizi di Quality Assurance. Stiamo cercando un brillante Test Automation Engineer per guidare progetti di Quality Assurance nel mercato dei Servizi Finanziari. All'interno di Concept Quality Reply sarai coinvolto nei progetti dell'Area Servizi Finanziari, dove una profonda esperienza acquisita nella...
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Quality assurance automation engineer
1 settimana fa
Sant'Ambrogio di Torino, Italia Concept Quality Reply A tempo pienoSiamo Concept Quality, la Reply Company specializzata nei servizi di Quality Assurance . Stiamo cercando un brillante Test Automation Engineer per guidare progetti di Quality Assurance nel mercato dei Servizi Finanziari. All'interno di Concept Quality Reply sarai coinvolto nei progetti dell'Area Servizi Finanziari, dove una profonda esperienza acquisita...
