Information Technology Support Engineer
7 ore fa
AVASO Technology is a global leader in providing IT solutions and services, specializing in offering top-tier support and managed services. We are committed to delivering cutting-edge technology solutions to our clients worldwide. If you’re a passionate IT professional with hands-on experience in desktop support, join us at AVASO to help businesses thrive with reliable and efficient IT services.Position OverviewAs part of the Site Technology Servicing team, we provide onsite IT technical support within our scope, which includes all users and onsite hardware support. Performs activities associated with installing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, iPhone, iPad, standard software, at customer sites, Infrastructure Managed Services (IMS) environments and/or depot locations, and may be directed by Help Desk, Service Desk or script using standard methods, techniques and tools. Assignments range in complexity from basic troubleshooting and repair to more difficult device repair.Position: Information Technology Support EngineerLocation: Turin, Piedmont, (Onsite)Position type: Full-TimeKey ResponsibilitiesDeliver deskside and remote support for store staff, resolving incidents related to desktops, laptops, POS systems, peripherals, and mobile devices.Perform IMACD (Install, Move, Add, Change, Dispose) activities for hardware and software.Coordinate with store managers before visits; validate hardware delivery and ensure compliance with SOPs.Support POS terminals, printers, and network connectivity for uninterrupted store operations.Install and configure operating systems, applications, and network settings.Perform break-fix repairs, hardware replacements, and preventive maintenance.Manage antivirus updates, data backups, and documentation.Work with centralized IT teams for advanced troubleshooting (network, servers, AV).Coordinate with vendors for warranty repairs and escalated issues.Maintain accurate records in ITSM tools (e.g., ServiceNow).Provide daily, weekly, and monthly reports on tickets and resolutions during transition and stabilization phases.Required Skills & Qualifications2–4 years in field support or deskside roles, preferably in retail environments.Technical Skills: Strong knowledge of hardware troubleshooting, OS installation, and network basics.Familiarity with ITSM platforms, imaging tools (SCCM/JAMF), and remote support tools.Soft Skills: Excellent communication, customer service, and problem-solving abilities.Certifications (Preferred): CompTIA A+, Network+, or OEM-specific certificationsAVASO Technology Solutions Equal Employment Opportunity (EEO) StatementAVASO Technology Solutions (referred as “Avaso”) do not discriminate against any employee or applicant for employment on the basis of race, color, sex, creed, religion, national origin, gender, sexual orientation, age, gender identity, pregnancy, genetic information, disability, protected veteran status, or any other status protected by state or local law, and to provide equal employment opportunity. Avaso is committed to providing a work environment that is free from discrimination and harassment, and we expect all employees to conduct themselves in a manner that reflects this commitment in all employment endeavors. All employment decisions are based on qualifications, merit, and business need.How to ApplyReady to take your career to the next level? send your resume (Please do mention the Location you're applying for)#J-18808-Ljbffr
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sant'ambrogio di torino, Italia AVASO Technology Solutions A tempo pienoAVASO Technology is a global leader in providing IT solutions and services, specializing in offering top-tier support and managed services. We are committed to delivering cutting-edge technology solutions to our clients worldwide. If you’re a passionate IT professional with hands-on experience in desktop support, join us at AVASO to help businesses thrive...
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Torino, Italia AVASO Technology Solutions A tempo pienoAVASO Technology is a global leader in providing IT solutions and services, specializing in offering top-tier support and managed services. We are committed to delivering cutting-edge technology solutions to our clients worldwide. If you’re a passionate IT professional with hands-on experience in desktop support, join us at AVASO to help businesses thrive...
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Support Engineer
4 giorni fa
sant'ambrogio di torino, Italia Hustler Marketing A tempo pienoCompany Introduction:At SecureCo, we're at the forefront of enterprise voice technology solutions, delivering mission-critical communication infrastructure to businesses worldwide. As a leading provider of VoIP and voice technology services, our mission is to ensure seamless, secure, and reliable communication for our enterprise clients.What sets us apart is...
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Support Engineer
2 settimane fa
sant'ambrogio di torino, Italia Hustler Marketing A tempo pienoCompany Introduction:At SecureCo, we're at the forefront of enterprise voice technology solutions, delivering mission-critical communication infrastructure to businesses worldwide. As a leading provider of VoIP and voice technology services, our mission is to ensure seamless, secure, and reliable communication for our enterprise clients.What sets us apart is...
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Onsite IT Support Engineer – Retail
7 ore fa
Sant'Ambrogio di Torino, Italia AVASO Technology Solutions A tempo pienoA leading IT solutions provider seeks an Information Technology Support Engineer in Turin to provide onsite technical support and manage hardware and software issues for store staff. The ideal candidate will have 2–4 years of experience, strong troubleshooting skills, and excellent communication abilities. Responsibilities include resolving incidents...
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Onsite IT Support Engineer – Retail
4 ore fa
sant'ambrogio di torino, Italia AVASO Technology Solutions A tempo pienoA leading IT solutions provider seeks an Information Technology Support Engineer in Turin to provide onsite technical support and manage hardware and software issues for store staff. The ideal candidate will have 2–4 years of experience, strong troubleshooting skills, and excellent communication abilities. Responsibilities include resolving incidents...
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Information Technology Support Engineer
3 settimane fa
Torino, Italia Sharp Brains A tempo pienoDesktop Technician will provide day‑to‑day local/remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and...
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Torino, Italia Sharp Brains A tempo pienoDesktop Technician will provide day-to-day local/remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system.The candidate will also need to facilitate customer resolution for calls and engage their supervisors and...
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Torino, Italia Sharp Brains A tempo pienoDesktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and...
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Support Engineer
2 settimane fa
Torino, Italia Hustler Marketing A tempo pienoCompany Introduction:At SecureCo, we're at the forefront of enterprise voice technology solutions, delivering mission-critical communication infrastructure to businesses worldwide.As a leading provider of VoIP and voice technology services, our mission is to ensure seamless, secure, and reliable communication for our enterprise clients.What sets us apart is...
