Middle Service

YOUR

RESPONSIBILITIES:

Contribute to customer satisfaction by reliably performing tasks with guidance and clear communication  Support profitability by applying standard procedures efficiently  Assist in growing the service business by forwarding information on cross-selling potential  Help strengthen AVL’s market position by following instructions carefully and providing structured feedback  Prepare and support the preparation of own activities under guidance  Check system installations and safety chains following defined instructions  Perform calibration of measurement chains and preventive or corrective maintenance as instructed  Document results using predefined templates and archive system settings with support  Support handover of system to the customer together with project leader  Document executed tasks in CESAR or FSM with guidance  Report observed quality issues to support future improvements  Assist in analyzing and handling customer requests under supervision  Provide basic feedback on customer and product observations  Execute tasks according to training and available documents

YOUR PROFILE

Technical high school diploma in Mechanical, Mechatronics, or Electronics 5-6 years of relevant professional experience Willingness to travel up to a maximum of 70 % percent (per year)  English language skills (from good to advanced)  High quality awareness and adequate execution exactness as well as troubleshooting and analytic skills 

NICE TO HAVE:

Experience in installation and software upgrade of AVL tools such as PUMA, CAMEO, INDICOM, and CONCERTO Familiarity with creation and management of e-cases within service processes Proactive mindset with the ability to efficiently manage tasks and unforeseen issues Basic understanding of communication and networking protocols in automotive/test environments Knowledge of ASAM/ASAP standards is considered an advantage Basic understanding of server systems

Contact RecruiterTalent Acquisition: Mariele Lo Bianco

ABOUT AVL Italia Italia, founded in 1980, provides the full portfolio of AVL technologies at the local level, offering customized solutions tailored to its customers.
With more than 40 years of experience and the support of a strong, highly qualified local team, AVL Italia is committed to making sustainable mobility a reality for everyone. It also supports companies and industrial partners in transitioning to cleaner energy sources and adopting advanced technologies to reduce environmental impact.