Support Expert

7 giorni fa

Provincia di Venezia, Italia Schneider Electric A tempo pieno

The Regional Cooling Service Expert is responsible to provide professional on-site services for cooling range of products produced by Schneider Electric to its customers including commissioning, technical on-site analysis, resolve customer's issues. Regional Cooling Service Representative is primary focusing on complex & critical projects, including troubleshooting & on-site support for Cooling Equipment & Systems (air cooling, air- or water-cooled chillers, CRAC/CRAH units) Location & commitments Possibility to work remotely Extensive international travel (70%) within Europe , mostly: Germany, France, BENELUX, Norden Europe, UK and others (we offer financial bonus for travelling) To be an EU passport holder is mandatory for this role, please respect Main responsibilities Perform Startup & Commissioning on all equipment across the entire cooling product range Evaluate unit installation (e.g. the quality of pipes for in units and the hydraulic circuit for chillers); Evaluate system's installation & operational conditions Ability to perform onsite adjustments to bring the units to the best running conditions Be able to identify if the failure is related to a quality issue/ software issue / operation condition issue (Root cause Analysis) Work with another Schneider Electric service engineers & partners during site interventions Properly document, label, and return all defective parts utilized in the repair of equipment to the designated disposal/repair location Train Schneider Electric customers on basic operations of the equipment Ability to perform preventive & corrective maintenance for cooling systems Requirements Thorough understanding of HVAC principles, specifically cooling and basic knowledge of electricity Must be able to perform duties with general direction, receiving only general guidance with respect to overall objectives. Ability to write reports, business correspondence, and procedure manuals. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables Handle multiple tasks simultaneously Willingness to travel internationally for 70% of the working time (you must be EU passport holder) Education & Experience University education - Mechanical or Electrotechnical education (University degree) At least 5 years with commissioning or field service repair with HVAC or cooling equipment Confirmed experience with Cooling Equipment & Solutions (air cooling, air- or water-cooled chillers) Experience with precision cooling is real advantage Experiences with HVAC, generators, fire detection/suppression Mandatory: fluent communication in English language (B2 level min) Flexibility & Reliability, Focus on technical details & Customer focus, Team player, Leadership skills Good Software tools literacy: MS Office, Acrobat, AutoCAD Information about the selection process: If you are interested in this position, please send us your CV in English language.

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