Senior Customer Success Specialist

Senior Customer Success Specialist - Amazon Connect, AWS Specialist and Partner OrganizationJob ID: | Amazon Web Services, Inc.OverviewThis position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges.Key Job ResponsibilitiesDevelop customized success plans that align AWS Amazon Connect solutions with customers' strategic business objectives.Design and deliver technical workshops that accelerate technology adoption and customer enablement.Create comprehensive best practices documentation and implementation guides.Proactively monitor customer health dashboards and address potential adoption barriers.Gather and communicate critical customer insights to AWS product development teams.A Day in the LifeYour day will be a dynamic blend of strategic thinking and customer‑centric problem‑solving. You'll collaborate with enterprise customers, design tailored success strategies, and unlock the transformative potential of cloud communication technologies. Expect to craft compelling narratives that demonstrate how AWS Amazon Connect can fundamentally reshape customer interaction models.About the TeamWe are a collaborative group of customer success professionals dedicated to driving technological innovation. Our team believes in empowering businesses through intelligent cloud solutions, working closely with customers to understand their unique challenges and co‑create breakthrough strategies.Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.BenefitsDiverse Experiences: AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Inclusive Team Culture: AWS values curiosity and connection. Our employee‑led and company‑sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.Mentorship & Career Growth: We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge‑sharing, mentorship and other career‑advancing resources here to help you develop into a better‑rounded professional.Work/Life Balance: We value work‑life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.Basic Qualifications5+ years of leading large‑scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience.2+ years of customer‑facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience.Bachelor’s degree in science, technology, engineering, math, business or equivalent.Experience leading technical and non‑technical transformation project teams with a proven ability to work across broad functional teams.Preferred QualificationsPMP certification, or SCRUM/Agile, SAFe certification.Experience implementing cloud services including migrations and modernization projects or similar.Experience with Amazon Connect or call center technology.Salary & BenefitsThe base salary range for this position is listed below. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at TX, Austin – 153,600.00 – 207,800.00 USD annuallyUSA, TX, Dallas – 153,600.00 – 207,800.00 USD annuallyEqual Opportunity EmployerAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.#J-18808-Ljbffr