CX Digital Product Specialist

Onsite Optimization Specialist – Ecommerce CRO QVC Group, Inc. is a Fortune 500 company with six leading retail brands – QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road®. We are a live social shopping company that redefines the shopping experience through video‑driven commerce on every screen, from smartphones and tablets to laptops and TVs. We are looking for an Onsite Optimization Specialist – Ecommerce CRO to join our International QI Digital Optimization team based in Brugherio (MB) to help shape the future Digital Experience. In this role you will be the main contact for different teams working on our digital experience to collect the needs and translate it into technical requirements for development. You must have a clear customer‑centric approach in order to offer the best experience to digital users on website and app at country level. Responsibilities Highlight country website and app improvements related to Search & Navigation, product discoverability, Product Recommendations, Ratings & Reviews, and seamless purchase funnel to improve customer experience and increase conversion rate. Manage a website optimization roadmap at a country level aligned with the International one, including idea management, testing, tech requirements and reporting needs. Audit and analyse funnel metrics to address areas for growth in conversion rates. Support business initiatives and ensure good coordination and collaboration between the teams in various company departments. Partner with the A/B testing team to implement the testing program following the Optimization priorities. Track and resolve website “bug” issues through close partnership with IT departments. Coordinate On‑site Optimization projects across e‑commerce teams, tech Product Managers and external vendors. Qualifications Bachelor’s degree in Economics, Marketing or related fields. At least 3 years experience in a similar CRO, Digital and eCommerce role. Experience with Optimization platforms such as Adobe Target, BazaarVoice, Jira, Confluence. Advanced knowledge of Analytics tools (Adobe Analytics or Google Analytics). Fluent in English and Italian. Ability to work in a fast‑paced international environment. Must exhibit customer focus, aptitude for problem solving, good time management skills and positive attitude. Have a strong interest in innovation and a pioneering spirit. Balance of analytical and technical experience while working in constant collaboration with many parts of the organization – including Digital Store, Performance Marketing, Content. Benefits Competitive salary. Internal café & canteen service every day. Corporate benefits & corporate wellness. Hybrid work. Volunteering initiatives and activities funded by the company. Our Total Rewards package includes benefits you’ll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts In our U.S. market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits. QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier‑free employment process. If you need reasonable accommodations/support throughout, please contact us at for assistance. Any salary ranges listed are general guidelines only; actual salaries will vary and are based on factors such as a candidate's qualifications, skills, experience, and geographic location as well as business and market conditions. Seniority level Mid‑Senior level Employment type Full‑time Job function Information Technology Industries Retail #J-18808-Ljbffr