Italian Customer Care Agent | E-Commerce
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Italian Customer Care Agent | E-Commerce
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to connecting top-tier talent with world-class organizations. As a leader in the industry, we pride ourselves on delivering bespoke staffing solutions that facilitate professional growth and organizational excellence across the European market.
Job Overview
We are seeking a highly motivated professional to join our team as an Italian Customer Care Agent | E-Commerce position in Greece. This is an exceptional opportunity for native Italian speakers to advance their careers within the fast-paced retail sector, providing premium support to customers navigating both online platforms and offline retail experiences.
Key Responsibilities
- Deliver high-quality customer service support via phone, email, and chat for a global retail brand.
- Assist customers with order tracking, returns, exchanges, and product inquiries within the e-commerce ecosystem.
- Resolve complex consumer issues related to both online shopping and physical retail store experiences.
- Maintain comprehensive records of customer interactions to ensure data accuracy and improve service delivery.
- Collaborate with cross-functional teams to resolve logistics or supply chain challenges impacting the customer.
- Contribute to the continuous improvement of customer satisfaction scores by offering efficient, brand-aligned solutions.
- Stay updated on the latest retail trends and product launches to provide knowledgeable, expert-level advice.
Requirements
- Native or fluent Italian (spoken and written).
- Valid EU passport or work permit (mandatory for these Italian-speaking jobs).
- Prior experience in retail, customer service, or e-commerce environments is highly preferred.
- Strong digital literacy and the ability to navigate complex CRM systems with ease.
- Excellent communication skills with a customer-centric mindset and a professional tone.
- High level of reliability and the ability to thrive in a remote work environment while contributing to jobs in Greece.
Benefits
What We Offer
- Competitive Monthly Salary plus performance incentives.
- 2 Extra Salaries Per Year (13th and 14th salary).
- Monthly Performance Bonus linked to individual and team targets.
- Fully Paid Relocation Package (flight,
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