Supplier Relationship Manager Hotels

OverviewOur philosophy at The Travel Corporation (TTC) is simple, we create enriching experiences for travellers by combining an unbeatable mix of exceptional service and quality at great value. As a global business with over 100 years of experience in the travel industry, our ethos of being ‘Driven by Service’, ensures we keep our values of passion, people and purpose at the heart of everything we do - designing and running immersive, innovative and responsible travel experiences for our guests across 70 countries. Join us in creating life-changing moments for every guest across our award-winning brands and experience the TTC difference.OUR VALUESDriven by serviceAn inherent passion for travelCommitment to our customers and to our peopleCommitment to social responsibility and our 5-year sustainability strategyPOSITION SUMMARYThe SRM role is to be responsible for completing all aspects of supplier contracting across several brands of TTC within UK & Ireland. To be responsible for securing high value agreements with hotels and to ensure that these are of the required standard, quality, and location to satisfy the specific demands of each brand.KEY RESPONSIBILITIESSUPPLIER RELATIONSHIP MANAGEMENTBe able to manage multiple suppliers simultaneously, either remotely or in situ.Attend Trade shows and supplier functions while ensuring that all contracts are finished within deadlines and meeting the required expectationsFoster positive and professional relationships with supplier partners and make sure that urgent issues are dealt with in a timely mannerUnderstand your assigned contracting region, your supplier’s landscapes, and the competitive scenario by researching and inspecting all applicable hotels.Keep up to date with product, quality and service standards at contracted hotels, and possible new hotels or locationsBuild up a strong competitor awarenessINTERNAL COMMUNICATION & COLLABORATIONEnsure that all relevant departments are kept up to date clearly and concisely, with the current hotel situation in your areas of responsibilityWork closely with internal departments to keep current with any hotel quality issuesAnswer promptly and efficiently any queries from internal departments regarding contracted hotels and be prepared on taking a creative approach to problem solving.CONTRACTING & TEAM COLLABORATIONUnderstand and manage our clients’ specific contracting briefs/guidelinesMaintain an environment which supports the spirit of teamwork and where team members are committed, loyal and take pride in working for the companyTake a creative approach to problem solvingOrganise business trips and attend Fairs in your assigned contracting areaKeep abreast of market trends in your area and have strong commercial awareness on currency fluctuations, economic and political situations that may affect business.Keep awareness of future fair periods or events that may affect the destination and product delivery. Hotel openings/closing which affect market capacityROLE SUCCESS CRITERIAEnsure all contracts are completed, finalized, and approved within each brand’s specified deadlines.Ensure contracting requirements for each brand are fully met and documentedAchieve predefined rate increase targets for supplier contracts, as set by the stakeholders.Adhere to brand-specific contracting briefs and product quality standards across all supplier agreements.Demonstrate strong knowledge of the supplier market and industry trends to support informed negotiations and decision-makingKEY INDIVIDUAL TRAITSBoldness: Approaches tasks and decisions with confidence and a proactive mindset, willingness to speak up and challenge the status quo.Collaborative: Builds strong relationships and works cross-functionally with a consultative, co-creative approach to influence and align others in a fast-paced environment.Resilience: Remains calm and effective under pressure, persistent through challenges, and driven to achieve long-term goals.YOUR EXPERIENCE AND EXPERTISEProven track record in negotiating and implementing contracts with a wide range of suppliers, including independent hotels and international chainsStrong negotiation, communication and relationship-building skillsAbility to meet agreed targets and deadlines while maintaining a positive, confident, and approachable mindsetCommercially focused with a strong understanding of market dynamicsExcellent organisational and administration skills, planning and good time managementFlexible and adaptable, with the ability to manage shifting prioritiesHigh attention to detail and accuracyExcellent written and verbal communication skillsGood working knowledge of Microsoft Office (O365, TEAMS, Word, Excel, Outlook)Fluency in English; additional European language is an advantageExperience with Airtable is a plusTRAVEL & OTHER REQUIREMENTSWork Location: Hybrid (office & remote) - details to be agreed with line manager#J-18808-Ljbffr