Italian Speaking Customer Advisor in Lisbon

We are looking for dedicated proactive and customer-oriented Italian-speaking Customer Advisors to join our international team based in Lisbon. This is more than just a job its an opportunity to work in a stimulating multicultural environment build your career abroad and experience life in one of Europes most beautiful cities.You will be part of a home appliances support project (brand not disclosed) providing high-quality service to customers in Italian via telephone email and live chat. Whether you already have customer service experience or are starting your career journey your fluency in Italian and good English (B2 level or above) will be the keys to success in this role.Your Day‑to‑Day Responsibilities As part of our team you will :Deliver exceptional customer service to Italian-speaking customers answering their questions and resolving their issues with professionalism and empathy.Manage a variety of communication channels including incoming calls, emails and live chat ensuring a prompt and accurate response.Log interactions clearly in our systems ensuring up-to-date and accurate information.Provide technical guidance and support related to home appliances troubleshooting problems and explaining solutions in a clear and friendly manner.Collaborate with colleagues and other departments to resolve complex queries efficiently.Keep up to date with product features, updates and processes to ensure the highest level of customer satisfaction.What We’re Looking For Essential RequirementsFluent Italian (native or near-native level)English proficiency at B2 level or higher (written and spoken)Excellent communication and interpersonal skillsStrong problem-solving abilitiesCustomer-focused mindset with a positive attitudeWillingness to work on-site in LisbonFlexibility and adaptability to work in a diverse multicultural settingDesirablePrevious experience in customer service or a similar role (advantageous but not mandatory)Knowledge of home appliances or technical support is a plusPrevious experience working abroadWhat We Offer Comprehensive Relocation SupportFlight tickets to Lisbon fully covered by the companyTemporary accommodation in Lisbon arranged upon arrival ensuring a smooth relocationGuidance and support for settling in Lisbon including orientation and assistance with administrative proceduresCareer Growth & DevelopmentOpportunities for promotion and career advancement within the companyRegular training programs to develop both professional and technical skillsAccess to career development plans tailored to your aspirationsAttractive Compensation & BenefitsCompetitive salary packageHealth and life insurance coveragePaid vacation days and public holidaysMulticultural and inclusive work environmentModern well-equipped offices located in the heart of LisbonEmployee recognition and reward programsLiving in Lisbon More Than Just Work Lisbon offers an extraordinary blend of culture lifestyle and professional opportunity :A warm Mediterranean climate with mild winters and sunny summersBeautiful coastal scenery, sandy beaches and vibrant nightlifeRich cultural heritage, historical architecture and exciting events throughout the yearAffordable living compared to other Western European capitalsAn international and friendly community making it easy to integrate and feel at homeExcellent transport links and accessibility to the rest of EuropeLiving and working in Lisbon means combining career growth with a lifestyle full of experiences from enjoying fresh seafood at a riverside café to exploring world-famous viewpoints and historic districts.Why This Role is Unique This is not just another customer service position. It is an opportunity to :Join a growing international teamGain professional experience in a multicultural environmentEnjoy a comprehensive relocation package that makes your move easy and stress‑freeBuild a career abroad with a clear path for progressionLive in one of Europes most desirable cities while working in a rewarding and dynamic roleEmployment Details Employment Type: Full TimeVacancy: 1#J-18808-Ljbffr