Customer success specialist,life sciences
2 settimane fa
Jo VE is the world- leading producer and provider of video solutions with the mission to improve scientific research and education. Millions of scientists, educators and students use Jo VE for their research, teaching and learning. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders as Sapienza University, Tor Vergata University, Italian Institute of Technology. As a rapidly growing company, with offices in the USA, UK, Australia, and India servicing clients in over 60 countries, we are seeking talented and ambitious individuals to join our company. The Role As a Customer Success Specialist, you will help professors at leading universities in Italy integrate Jo VE videos into their courses to improve teaching outcomes and student success. You'll play a key role in ensuring users get the most value from their Jo VE subscription. Responsibilities:Conduct daily outreach to Faculty (via calls, emails, and 1:1 demos) to set up Jo VE integrations in courses and increase product usage. Increase Jo VE adoption by delivering product awareness sessions across existing customer universities and research institutes. Grow engagement and usage by delivering presentations at (1) exhibits and conferences, (2) university seminars and workshops, and (3) onsite customer visits. Strengthen subscription renewal outcomes by ensuring smooth implementation support, and consistent usage of Jo VE resources. Influence product decisions by communicating customer feedback to sales, product, and marketing teams.Requirements:A Master's degree or Ph D in Life Science disciplines. 1-3 years of experience in customer facing roles is preferred. Fluent communication skills in Italian & English. Knowledge of education, market trends, and challenges in assigned content areas i.e. Biology, Chemistry, Medicine, Physics, Engineering, or Psychology. Strong interpersonal skills with a passion for remote relationship-building. Experience in networking using cold calling is preferred.Please share a resume in English. Why Join Jo VE?You can expect compensation packages competitively placed within the local market. You will make a direct impact in accelerating science research and in improving student learning in science education. Opportunity to work with global teams and in an environment that promotes innovation and collaboration. Our strong promotion from within culture draws a clear path to advance your career with us.
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Customer Success Specialist,Life Sciences
5 giorni fa
Giuliano di Roma, Italia JoVE A tempo pienoCustomer Success Specialist, Life Sciences About the job JoVE is the world‑leading producer and provider of video solutions with the mission to improve scientific research and education. Millions of scientists, educators and students use JoVE for their research, teaching and learning. Our institutional clients comprise over 1,000 universities, colleges,...
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Life Science Customer Success Specialist for Academia
4 settimane fa
Torino, Italia JoVE A tempo pienoA leading video solutions provider in Italy is seeking a Customer Success Specialist, Life Science. This role involves outreach to Researchers and Educators, delivering presentations, and developing relationships with decision-makers at universities. Ideal candidates hold a degree in Life Sciences and are fluent in Italian and English. Join us for a...
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Life Science Customer Success Specialist for Academia
4 settimane fa
Torino, Italia JoVE A tempo pienoA leading video solutions provider in Italy is seeking a Customer Success Specialist, Life Science. This role involves outreach to Researchers and Educators, delivering presentations, and developing relationships with decision-makers at universities. Ideal candidates hold a degree in Life Sciences and are fluent in Italian and English. Join us for a...
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Customer Success Specialist,Life Sciences
4 settimane fa
Torino, Italia JoVE A tempo pienoJoVE is the world- leading producer and provider of video solutions with the mission to improve scientific research and education. Millions of scientists, educators and students use JoVE for their research, teaching and learning. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders as Sapienza...
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Customer Success Specialist,Life Sciences
4 settimane fa
Torino, Italia JoVE A tempo pienoJoVE is the world- leading producer and provider of video solutions with the mission to improve scientific research and education. Millions of scientists, educators and students use JoVE for their research, teaching and learning. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders as Sapienza...
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Customer Success Specialist,Life Sciences
4 settimane fa
Torino, Italia JoVE A tempo pienoJoVE is the world- leading producer and provider of video solutions with the mission to improve scientific research and education. Millions of scientists, educators and students use JoVE for their research, teaching and learning. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders as Harvard,...
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Customer Success Specialist,Life Sciences
5 giorni fa
Torino, Italia Jove A tempo pienoJoVE is the world- leading producer and provider of video solutions with the mission to improve scientific research and education. Millions of scientists, educators and students use JoVE for their research, teaching and learning. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders as Sapienza...
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Customer success specialist,life sciences
1 settimana fa
Torino, Italia JoVE A tempo pienoJo VE is the world- leading producer and provider of video solutions with the mission to improve scientific research and education. Millions of scientists, educators and students use Jo VE for their research, teaching and learning. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders as...
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Customer Success Specialist,Life Sciences
7 giorni fa
Torino, Italia Buscojobs IT C2 A tempo pienoAbout the jobJoVE is the world- leading producer and provider of video solutions with the mission to improve scientific research and education.Millions of scientists, educators and students use JoVE for their research, teaching and learning.Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders...
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Customer Success Specialist,Life Sciences
4 settimane fa
Torino, Italia JoVE A tempo pienoAbout the job JoVE is the world- leading producer and provider of video solutions with the mission to improve scientific research and education. Millions of scientists, educators and students use JoVE for their research, teaching and learning. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such...
